You'll usually receive a finance decision within a few minutes, but it can take up to 24 hours or longer. If you haven't received a decision after 24 hours, please give us a call on 020 3901 3488. We’re available to chat 7 days a week from 8am-8pm.
If you apply when our Customer Support Team is unavailable, we'll send you a decision the next working day.
If the lender needs more information, like additional bank statements or proof of address, we’ll reach out to let you know.