Car standards checklist

All dents over 25mm are repaired.

Any dents under 25mm are tagged as an imperfection.

If a car has dents, there will be a maximum of two dents per car panel or five dents across the whole car.

All dents that affect paint surface damage are repaired.

Any chips above 3mm with rust, corrosion or down to base metal are repaired. 

If there are more than five chips up to 3mm in size in a 10cm x 10cm area, we’ll repair them. If the damage is still visible, they’ll be tagged as an imperfection.

Chip touch ins are level, durable and are a good colour match.

There won’t be any rust or tarnishing on the bodywork. 

Any rust or tarnishing will be removed from the trims, except for water damage tarnishing which will be tagged as an imperfection.

All scratches that can be removed will be polished out. 

Scratches that remove paintwork and are 25mm or over are repaired.

Light surface scratches under 25mm not visible from two metres away are considered wear and tear and in line with our quality standards.

If a scratch is under 25mm, can’t be polished out and is visible from two metres away, we'll tag it as an imperfection.

All paintwork is free from rust, corrosion and discoloration. 

We repair flaking paint, preparation marks, paint contamination, rippled finishes and poorly matched paint, if visible from two metres away.

Plastic parts with any colour discrepancy are checked against other plastic parts for colour matching.

All lights and lamps are fully working and in line with MOT legislation.

All mirrors are fully working and free from cracks and distortion.

There may be some general wear and tear such as light scratches or light scuffing to interior trims in the following high use areas: boot areas, drivers doors (below door pocket), door pads, sills, seat bolsters and kick plates.

Interior fittings such as rear view mirrors, courtesy lights and switches, sun visors and door bins will be free from damage.

Damage such as scratches, tears or dents over 25mm in the interior and boot of the car will be repaired when visible from one metre away.

Damage such as scratches or dents less than 25mm and visible from one metre away are tagged as an imperfection.

All audio equipment is in full working order and all previous personal data is removed.

All safety-related items are in full working order, e.g. seat belts and air bags.

All cars are clean, odourless and free from burns.

Windscreens are free from cracks which are:
- Over 10mm in the driver’s eyeline (A zone).
- Over 20mm in any other area of the windscreen.

Windscreens are free from any scratches in the driver’s eyeline when viewed from the driving seat (A zone).

Any scratches up to 75mm outside of the driver’s eyeline are tagged as an imperfection.

If the car has heated front screens they will be fully working.

Front and rear wiper blades:
- Won’t shake or smear the screen.
- Are free from splits.

Light scratches up to 75mm on the driver and passenger side windows are tagged as an imperfection. 

All tinted windows are free from damage and in line with the current MOT legalisation.

All cars come with at least one key that operates the car manually and remotely.

Floor mats aren’t included with Cazoo cars.

If a sat nav has a missing SD card, it will be tagged as missing.  

SD cards will have a security clip to secure them, where applicable. 

All sat navs are tested to make sure they’re working correctly. 

Electric cars will have a home charger and a fast charger. 

Plug-in hybrid cars will have at least one home charger.

Self-charging hybrid cars don’t need a charging cable.

All cars have a parcel shelf that’s in good condition.

Here’s what we look out for:
- Brake efficiency
- Biting point between the clutch and the accelerator (manual cars only)
- Rev count efficiency
- Engine temperature
- Engine performance
- Any warning lights
- Any abnormal noises and feelings
- Steering health
- Suspension health
- Gear health

All tyres have a minimum tread depth of 3mm across at least 75% of the tyre’s width.

Tyre treads are visible on the inner and outer edges of the tyre.

A tyre’s manufacturer specification details are visible on the outside of the tyre, including the brand, size and speed rating. 

Each tyre is in line with the manufacturer’s specification but tyre brands may differ. 

If run-flat tyres are fitted, all the tyres will be run-flats.

If a car has winter or all-weather tyres, all four tyres will be the same type.

If tyre sealant is included, it will be within three months of the expiry date.

All Cazoo cars come with either:
- A full-sized spare tyre 
- A temporary emergency tyre
- An emergency tyre sealant kit
- Run-flat tyres 

Spare tyres on SUVs, electric and sports cars are replaced with new spare tyres.

Space saver tyres will be replaced with the same type of tyre.

Puncture repair kits will be replaced if required and will be within three months of the expiry date.

All cars come with a full set of locking wheel nuts and a locking wheel nut key.

Spare locking wheel nuts are found in the car’s boot or glove compartment.

Scuffing greater than 50mm or 100mm across the circumference on any wheel trim, steel rim or alloy wheel will be repaired.

Damage less than 50mm will be tagged as an imperfection.

All wheel trims are:
- Secure on the wheel.
- Free from any cracks or distortions.
- Always matched if they’re replaced.

All oil levels:
- Are checked and topped up, if needed. 
- Will be between halfway and the maximum limit on the car’s dipstick or electric display.

Brake pads and discs have a minimum pad thickness of:
- 4mm on the front.
- 3mm on the rear.

We remove the car’s wheels during our inspection and measure all brake pads and discs.

All cars come with a recent MOT with at least three months left, unless a car is under three years old.

If required, the engine oil, oil filter and air filter is replaced in line with your car’s service requirements. 

If a car is more than one year old, the engine air filter will be replaced.

If required, we change the fuel filter and/or spark plugs. 

If required, we change a car’s cambelt (also known as a timing belt).

Cambelts have a minimum of three months or 5,000 miles remaining.

All petrol, diesel and hybrid cars come with a recent service with at least three months or 2,000 miles remaining.

We don’t service electric cars.

All petrol, diesel and hybrid cars have at least 10 litres of fuel when delivered or collected.

All electric cars will come with at least 75% charge when delivered or collected.

All road tar is removed from the exterior bodywork by using solvent tar remover.

All visible areas of the exterior wheel arches are free from dirt, mud and debris. 

We also clean the visible areas of carpet lined interior wheel arches.

All visible areas of the wheels and trims are free from road dirt, tar and brake dust.  

We also clean the tyre’s spokes and bolts, if present. 

Tyre walls and tyre treads are free from mud and dirt.

The engine bay is thoroughly cleaned. 

All areas and parts of the engine, including the underside bonnet and hinges, are wiped clean.

All door edges are free from dirt and grease.  

All areas of the door shut, including hinges and sills are free from dirt and grease. 

The interior of the fuel flap and the surrounding area is free from grease and dirt.

Electrical charging points are hand cleaned with a damp cloth.

Any bug residue is removed from front facing areas.

Bottom sills, grills, chrome and lower bumper areas are free from grease.

Trims, window rubbers and scuttles are free from moss and debris.  

The exterior of the car is hand washed with ‘wash and wax’ car shampoo before a final rinse.

Door shuts, the engine compartment, fuel filler cap and all exterior bodywork and glass are leather dried and free from dirt and grease.

All door and seat pockets, storage compartments and luggage areas are checked for rubbish. 

If we find any rubbish or items that aren’t part of the car, we remove them.

All trim, storage compartments and pockets, seat surrounds and runners are cleaned and free from dirt, dust, stains and grease. 

All switches, vents and joints are cleaned and free from dust and dirt. 

Carpets, the parcel shelf and seat upholstery are cleaned and free from stains that can be removed.

The area where the spare tyre is kept, if present, is wiped clean and vacuumed.

All carpets, upholstery, storage compartments and pockets are thoroughly vacuumed.

This includes under the front and back passenger seats, additional seats and seat storage wells, if applicable.  

All loose debris is removed.

Carpets and upholstery are free from animal hairs and any other contamination.

All interior window glass is cleaned, including the sunroof, the rear view and vanity mirrors, any media screens and instrument panel glass on the dashboard. 

All glass is dry and free from dirt, streaks and smears.

All window tint is free from scratches over 75mm.

Window tint scratches under 75mm will be tagged as an imperfection.

An antibacterial odour neutraliser is sprayed into the cabin.

All exterior glass is cleaned, including the sunroof, wing mirrors and light covers. 

All glass is dry and free from dirt, streaks and smears.

A vinyl dressing is evenly applied to all exterior vinyl trim and visible areas of the vinyl wheel arch coverings and tyres.  

Any excess residue is removed from surrounding areas.

A wax based product is applied to all exterior painted surfaces and brightwork trim, e.g. metal trimmings.

Any residue is removed.

All painted surfaces in the door and boot shuts and engine compartment are dried, buffed and free from grease or dirt.  

Hoses, cables and plastic trim to engine components have a dressing applied which cleans and enhances the area. Any excess dressing is then removed.  

Trims to grills and exhaust pipes are dried, free from dirt and dust, polished and/or dressed, where applicable.