Coronavirus

Your health and safety is our top priority

As an employer, we're making sure that our workforce stay safe and all our deliveries are safe for you. We’re continuing to take orders as normal, however, to ensure your safety all new orders will be scheduled for delivery from week commencing April 13th onwards.

Your questions answered

Yes you can! However, our opening hours have changed. You can get in touch with us between 9am-6pm, 7 days a week on 020 3901 3488.

We are continuing to take orders as normal. However, to ensure your safety all new orders will be scheduled for delivery from week commencing April 13th onwards.

There will be no change to existing orders. 

During this unprecedented period, there may be a delay to your Cazoo car delivery due to disruption to our supply chain, so please bear with us. We’re doing all we can to provide the best delivery service possible and we’re sorry for any inconvenience.

If there are any delays to your delivery, our Customer Support Team will be in touch as soon as possible with an update.

If you’ve already placed an order with us and have questions about when your car will be delivered, please contact our Customer Support Team on 020 3901 3488 and they’ll be more than happy to help.

All our Delivery Specialists have been trained to ensure a safe handover for everyone.

Our handovers will take place from a safe distance (at least 2 metres) and our Delivery Specialists will wear personal protective equipment to keep you both safe. They’ll also remain outside of your car whilst they talk you through the features.

If you're self-isolating due to being in contact with someone with the virus or you are unwell or in an at-risk group, we’re currently unable to make the delivery for your safety and the safety of our Delivery Specialists. We will put your order on hold until we can rearrange a suitable delivery time and you won’t be charged for rescheduling. 

If you have chosen to self-isolate, have no symptoms and are not in a group at risk then the delivery can still go ahead.  Our handovers will take place from a safe distance (at least 2 metres) and our Delivery Specialists will wear personal protective equipment to keep you both safe. They’ll also remain outside of your car whilst they talk you through the features.

If you become unwell or at risk after placing your order or booking a collection, please contact the Customer Support Team on 020 3901 3488.

To make the handover as safe as possible, our Delivery Specialists will need to sign digital documents at the end of the delivery on your behalf once you’ve confirmed you want to keep the car. They’ll also need to take a photo of your car at your delivery address as proof of handover.

If you’re currently self-isolating, please contact our Customer Support Team on 020 3901 3488 before the collection date so that we can arrange a safe collection.