The better way to buy your next car
Your health and safety is our top priority and we’re going the extra mile to ensure that we do everything to keep you safe.
Keeping you safe
All Cazoo cars are fully sanitised
Each Cazoo car is completely sanitised inside and out at our Vehicle Preparation Centre. We deep clean everything, from the backseats to the boot and even the engine. We also use Ozone gases to kill 99.9% of viruses and bacteria.
A safe handover
Before your car is delivered or collected, we fit protective covers to the front seat, door handles and gear stick to keep your car safeguarded. Your Handover Specialist will ask if you’d like them to wear a face covering when they hand over the car. All handovers take place from a safe distance and your Handover Specialist will remain outside of your car whilst they talk you through the features.
Visiting a Customer Centre
In England, wearing a face covering is now optional, but if you’d like to wear one please feel free to do so. If you're visiting us in Scotland or Wales, please remember to wear a face covering or mask.
We also have hand sanitiser stands at the entrance of all our Customer Centres, so you can help yourself to a pump or two.
Your questions answered
If you’ve tested positive or are experiencing symptoms of coronavirus, we kindly ask that you contact us to rearrange the delivery for your safety and the safety of our Handover Specialists. We’ll put your order on hold until we can rearrange a suitable delivery time and you won’t be charged for rescheduling.
If you become unwell or at risk after placing your order or booking a return, please contact the Customer Support Team on 020 3901 3488.
If you have symptoms or have tested positive for coronavirus, we kindly ask that you contact us to rearrange your collection for your safety and the safety of our Handover Specialists. We’ll put your order on hold and we’ll rearrange another collection slot that suits you. You won’t be charged for rescheduling.
If you’re currently experiencing symptoms or have tested positive for coronavirus, please contact our Customer Support Team on 020 3901 3488 before the pickup date so that we can arrange a safe pickup.
We’re thanking our NHS Heroes by offering £250 off any Cazoo car purchased.
Simply place your order online and choose when you’d like your car delivered. To claim your discount, drop us a line before your delivery date at [email protected] with a picture of your valid NHS photocard ID and your order number. When you receive your car you’ll need to show the Handover Specialist your valid NHS photocard and your UK driving licence as proof of ID.
If you decide to keep your car after the 7-Day Money Back Guarantee period, we’ll refund you £250.
If you’re buying your car on finance, then your minimum deposit needs to be £250 to qualify for the offer.
You must be a current NHS staff member to qualify for the discount and this offer can only be used once per person.
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