Keeping you safe

If you're self-isolating due to being in contact with someone with the virus or you are unwell or in an at-risk group, we’re currently unable to make the delivery for your safety and the safety of our Handover Specialists. We will put your order on hold until we can rearrange a suitable delivery time and you won’t be charged for rescheduling. 

If you become unwell or at risk after placing your order or booking a return, please contact the Customer Support Team on 020 3901 3488.

If you’re currently self-isolating, please contact our Customer Support Team on 020 3901 3488 before the pickup date so that we can arrange a safe pickup.

To make the handover as safe as possible, our Handover Specialists will need to sign digital documents at the end of the delivery or collection on your behalf once you’ve confirmed you want to keep the car. If you've chosen a delivery, they’ll also need to take a photo of your car at your delivery address as proof of handover.

We’re thanking our NHS Heroes by offering £250 off any Cazoo car purchased.

Simply place your order online and choose when you’d like your car delivered. To claim your discount, drop us a line before your delivery date at [email protected] with a picture of your valid NHS photocard ID and your order number. When you receive your car you’ll need to show the Handover Specialist your valid NHS photocard and your UK driving licence as proof of ID. 

If you decide to keep your car after the 7-Day Money Back Guarantee period, we’ll refund you £250.

If you’re buying your car on finance, then your minimum deposit needs to be £250 to qualify for the offer. 

You must be a current NHS staff member to qualify for the discount and this offer can only be used once per person.