If you're self-isolating due to being in contact with someone with the virus or you are unwell or in an at-risk group, we’re currently unable to make the delivery for your safety and the safety of our Delivery Specialists. We will put your order on hold until we can rearrange a suitable delivery time and you won’t be charged for rescheduling.
If you have chosen to self-isolate, have no symptoms and are not in a group at risk then the delivery can still go ahead. Our handovers will take place from a safe distance (at least 2 metres) and our Delivery Specialists will wear personal protective equipment to keep you both safe. They’ll also remain outside of your car whilst they talk you through the features.
If you become unwell or at risk after placing your order or booking a collection, please contact the Customer Support Team on 020 3901 3488.