Toyota C-HR 2017 (17) - 1.8 Hybrid Excel 5dr CVT

Dishonesty, Fraud and Legal Obstruction My experience? They are absolutely dishonest and borderline criminal! I purchased a Honda CR-V and paid full price. It broke down 3-times in the first 3-weeks! After the first breakdown, I had it recovered to my local garage (an authorised service centre) and forwarded the Vehicle Diagnostic Report by e-mail to the dealership. Despite knowing about the fault, a few days later they provided a Warranty through a major Warranty Company - and asked me to claim - which is fraudulent as it was a known (and existing) fault! For the record, I paid for the repair out of my own pocket. On the final breakdown, when the car engine dangerously cut-out and lost power in the outside lane of the busy M1 motorway, I had to have the car recovered at my own expense to my local garage. The very next day, again at my own expense, and within the 'first 30-days' of the Consumer Rights Act, I paid a vehicle recovery company to tow the car and return it back to Autotrust. On seeing the car, the family that run the business (a father and his 2 sons) blocked the vehicle recovery company from off-loading the car and moved cars from their forecourt to block him from returning the car - despite my absolutely legal right to return the car for a complete refund. They then had the cheek to text me, telling me that they "will give me one last chance" to get it recovered and taken all the way up to Coventry to their mechanic (who has a scrapyard of old Honda CR-Vs) to get it repaired! In summary, what an absolutely disgraceful motor trader!

I recently purchased a 1.6 Vauxhall Astra from Autotrust, a couple of weeks ago! I’m still buzzing from the experience! As soon as I saw the car on their page I knew I wanted it as a first car, nervous as I was, i called and asked about any enquires about the car and safe to say from the phone call, booking the viewing to driving off, everything was seamless, and I couldn’t be happier. Let me tell you, the car is an absolute beauty! It’s exactly as described, but even better in person. The condition? Beyond my expectations. Honestly, the price caught me off surprise, for the condition and the way it looks you think it’ll be more! A massive shout-out to Zee, truly went above and beyond to make me feel comfortable and made me feel like he’s my family member, took time with me, went around the car maybe 5-10 times because I was still struck at how good it looks and he didn’t say anything he was helpful and giving me knowledge, things I didn’t know about and things I should know about the car. Their honesty and transparency made all the difference. Honestly speaking, come in and see for yourself. You’d honestly think the same, great quality cars, a lot of budget friendly and a lot of high quality cars with competitive prices, don’t think with the condition and the way it’s looked after you’d find someone better. A lot of dodgy people and I’ve heard a lot of people sell cars without full transparency but this dealership made sure I knew everything. One thing that really stood out is that after 1 week after purchasing the car they gave me a call to ask if everything is alright, now tell me if that doesn’t deserve great customer service acknowledgment, they went beyond above beyond to make sure everything was fine and I was happy and satisfied. 10/10, thank you for making this journey memorable, I will for sure be coming back when I want a new car, because I know they will look after me the way they did from the very beginning.