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TrustFord Edgware
319 The Hyde, Edgware Road, Colindale, NW9 6TH
TrustFord Edgware
319 The Hyde, Edgware Road, Colindale, NW9 6TH
(View 2,470 vehicles in group)
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Wilmslow Chris Damien professional friendly knowledgeable helpful. These guys and this garage exceptional lovely personalities no pushy salesmen just kind thoughtful and very good cars. Nothing is too much trouble and you should definately consider buying from them. Their cars are in great condition and it’s just fantastic buying a car from them. Outstanding. Do look at this garage and buy a car from them. I’ve bought 2 n wasn’t rushed in anyway my sons first car fantastic. Go to trust ford Wilmslow .
I am deeply disappointed with my experience with Trust Ford. It has now been over two months since my vehicle should have arrived, and I am still waiting for my car to be delivered. While I understand that supply chains and logistics can occasionally face delays, the complete lack of proactive communication has made this experience incredibly frustrating. I have had to constantly chase the car lease company for updates, only to be met with vague answers and shifting timelines relayed to them from TrustFord. When you are spending a significant amount of money on a vehicle, you expect a basic level of customer care and transparency. Two months of waiting with lapsed delivery dates is simply not acceptable. I hope someone from management sees this and finally provides a quick solution to the latest update of your vehicle can’t be charged so isn’t able to be delivered as planned!
Lack of transparency throughout the whole process was very stressful and has left me feeling anxious. No reciept for several days despite having paid for the car in full, a 2 year warranty, delivery and tax. No paperwork to back up claims of the major work that has been done on the vehicle. No pre-delivery inspection report. Delivery after 10 days nearly going to the wrong address as driver not given the updated one. Fresh straches and scuffs on the car seen and photographed by myself and the driver. The used car sales manager is disputing they are new ones. Frustration in not being able to speak to someone as you cannot get through to the sales are on the telephone. I have only had 2 conversations on the phone throughout the whole process and the phone has gone dead on me twice. I have been left ignored as my last email stating not all my issues have been addressed has not had a reply yet. 😪
I cannot recommend this showroom highly enough. From my first enquiry to collecting my mobility car, the whole process was smooth, understanding, and completely stress‑free. Shaz Khan clearly understands the specific needs of mobility customers. He took all the time I needed to understand how every feature worked, and answer all my questions about accessibility, safety, and the mobility scheme terms. There was no pressure to decide quickly — he just wanted to make sure the car was exactly right for me and my partners need. All paperwork was handled efficiently, Shaz Khan explained costs and warranty clearly, and there were no hidden surprises. When I collected the car, it was fully prepared, valeted, and every adaptation was checked and shown to me again so I felt confident driving away. It’s rare to find such patience, knowledge, and genuine care. Shaz Khan made what I worried would be a complicated process simple and reassuring. Thank you for such great service — I’d absolutely recommend them to anyone looking for a mobility vehicle. Thank you again Shaz Khan (Trust Ford Dagenham - Ripple Road) from Muhammad Tufael & Farjana
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
