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Evans Halshaw Ford East Kilbride
1 Millbrook, Queensway Motorpark, East Kilbride, G74 5NL
east kilbride
4.2 (104,577 reviews)
Joined 2009
Evans Halshaw Ford East Kilbride
1 Millbrook, Queensway Motorpark, East Kilbride, G74 5NL
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Just wasted 5 hours of my time with these guys, and got nowhere. About 2 weeks ago, I filled in an advert online for a 24hr test drive. The following day, I got a call inviting me to the test drive. I turn up and I'm offered, in the salesman's words, "A quick 10min spin around the block". I politely declined and was offered a 3 hour test drive in about 10 days time. So went for the 3 hour test drive and was asked to wait. Took over 20 mins before I spoke to someone who wanted to help me with the test drive. First he complained about the weather, then he complained about his colleagues going on holiday. Then he got me to download an App and walked away to help other customers. After some time, he came back to me and then complained again about low staff, and then told me to wait (could be 15 or 20mins) to get on their insurance . . while we were waiting for someone to put me on the company policy, I noticed on the App the car I was test driving had 80 miles of range. He said to me, "You're going out for 3 hours," I looked at the time and asked if they are open late, as I had been there around 40mins by this time. I mentioned the range, and asked if while we are waiting, more charge can be put in the car. He complained that they only had one car charger and I would have to wait an hour for more range in the EV. At this point, I decided to leave - I was just tired of hearing this salesperson moan, complain, and make excuses. 24 hour test drive, is so misleading. In my experience, it's a lie. How anyone can buy a £35k car from, "A quick 10min spin around the block", I will never understand.
Avoid this warranty company at all costs. My partner purchased a Mercedes A-Class and within less than 6 months, engine faults appeared. We contacted them immediately, only to be told our “top warranty” might not even cover it. They also admitted they didn’t have the equipment to diagnose the issue themselves and booked us into Mercedes instead. Mercedes diagnosed the fault, but then the warranty company refused to approve the labour costs because Mercedes charge more than the £39 per hour they’re willing to pay. They then demanded yet another diagnostic check elsewhere. After taking it to another garage, we were told there’s over £1,000 worth of repairs needed. Despite reporting the issue within the first 6 months, they have shown zero care or urgency throughout the whole process. We’re now stuck paying £330 a month for the car, paid £2,000 for a warranty that makes it as difficult as possible to actually claim, and we’re £400 out of pocket with absolutely no resolution. Completely stressful, unhelpful, and feels like they will do everything possible to avoid paying out. Avoid, avoid, avoid.
Great to begin with, sales team - Matthew Young in particular very helpful, informative and kept us up to date with our purchase. 6 months later the engine management light comes on, I call to ask to book in for investigation to be told no appointments until July. Not ideal when I live out of the way with 2 young children and a job to get to and only 2 hourly trains! It was suggested to me by the lady on reception that I should continue to drive the car because "you've got a years breakdown cover with it if anything happens". Well and truly missing the point there! Not at all appropriate to suggest that I could sit for hours on end in the SUMMER months with two young children in a broken down vehicle waiting for recovery. I submitted a complaint online which was acknowledged and said I'd get a reply within 2 days - over a week later and I haven't heard a thing. Can someone please reach out ASAP and show my that you're willing to help me with this before I raise a complaint with the finance provider?
We got a Citroen e-C4 on PCP from Evans Halshaw Mansfield in 2022 and received an text message this March to come and talk about the next car we could get as we were close to the end of our 4 year deal (which was due to finish in September 2026). When we spoke with a sales adviser we were told that as the Car was not due to be worth the minimum value it should have been , that we should a voluntary return as we had paid more than half of what we owed in the contract, and that it wouldn't cost us anything. I questioned this at the time and was assured by the sales adviser that there was no negative consequences to us financially. I received the new eC3 Aircross we ordered on Monday and gave back the old eC4 on Friday . Today I had £579 TAKEN from my account with no notice or email to explain fees or nothing on my My Stellatis Financial services account . After ringing Stellatis I found out that I had been charged, Not for anything wrong with the car I returned or going over milage agreed , But for the vehicle being collected form my house (£175) , a inspect/admin fee , (£61) , and a final payment of ALLOY insurance (£316+ remaining months). So due to being talked into the sale before the end of the contract it has cost me nearly £600. Cannot find any mention of ALLOY insurance in my finance agreements online and nothing that specifies part of my monthly payments was for this . But all of this would have been visible to the sales rep on the account. Would highly recommend avoiding Evans Halshaw Citroen Mansfield as it seems they will not tell the whole truth about what's the penalty for an Voluntary return is.
This was my first dealings with Evans Halshaw Ford and I have had a very positive experience. Excellent sales service and communications from Mark Foster and some very slick automated 'paperwork' from invoicing and finance (something that has been problematical in the past with other dealerships). I can recommend team.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
