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Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
chester
4.3 (103,455 reviews)
Evans Halshaw Ford Chester
Sovereign Way, Chester, CH1 4QJ
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I searched for the cheapest MOT in Grantham. Evans Halshaw won. Excellent telephone communications. Lovely young woman managed my experience. Professionals improved my air conditioning system. They cleaned my car inside and out. I am so pleased and highly recommend these people.
I have tried to look at this vehicle Citroen C4 reg YX25UTZ since the 19 March, and have been unable to do so, reasons varied from can't locate it to it it is out on loan, to a customer as it because his car is in for repair and awaiting spares. All totally unsatisfactory excuses, Evans Halshaw [especially the Citroen dept] is not the only car dealership. So I shall have to look elsewhere so can you please refund my holding deposit as your site says it was refundable. ++++++++++++++++ But after asking for my refund since 24 march I have heard nothing,
Absolutely terrible customer service from Evans Halshaw BYD in Chesterfield I bought a used vehicle (not a BYD) from them, because I paid cash no finance involved and because I didn’t want any of their add ins which obviously earn them commission they weren’t interested in the slightest. I was promised a free guard ex protection in and out (not done) I found personal items from a previous owner in the glove box, ad-blue hadn’t been topped up, the pressures not done upon collection it was a case of here’s your keys now Buggar off, I tried putting in a complaint they finally responded to my first email but not my second. For me buying that car was a big deal they completely ruined the whole experience with their poor attitude simply because they probably weren’t earning much commission out of me.
My local dealer was quoting a further 3 months i.e 6 months on total to look at my car for a rattling boot and other warranty issues. I was passing and popped in to Evans Halshall Hyundai in Warrington. To my surprise they stated 2 weeks. So dropped the car off on the 27th December 2025. Picked it up the same day and they told me that it would all be under warranty and they would be in touch when the parts were in. It’s now the 31 March 2026 and they have not returned a single call!!! I have left messages and web messages etc and I have heard nothing. The last time I called I refused to hang up as I told them that no one has called me back so I was cut off. Called back immediately and the guy admitted cutting me off. Asked to speak to the manager I was told no she was busy. Raised a complaint with Hyundai Uk and Evan’s Halshall. All i have had back is an apology from Evan’s halshaw stating they would speak with the managers. Absolute joke of a dealership.
Disgusting company.Tried to buy a brand new van advertised on Autotrader.Price ended up being £3500 more than advertised due to not being vat registered even though I was paying the vat in full.The advert stated it had a heated steering wheel.It did not.Advert said 5 free services."Sorry sir that offer has ended",even though it's still in the advert.After finally doing a deal and being told the van would be ready to collect in 5 days,they then rang me up to say that there was a recall on the tyres and they couldn't register the van because Ford wouldn't let them.Left it a week and a half to be still told that they didn't know when they could register my van.Got so fed up waiting and paying for a hire van(which there was no offer to pay for) that I cancelled the order.I now take delivery of a Ford transit on Thursday saving £5000 in the process. If you want to be lied to and have no customer service then use Evans Halshaw Van Centre Preston.Avoid like the plague.
Went to Evans Halshaw in York. Absolutely brilliant. If you ever go to this showroom, ask for Kieran, that bloke is awesome. Nothing was too much trouble. Even rang him on his own mobile late in the evening when I had a problem with my EV charger and he sorted it. He even drove to my house in Withernsea with a granny charger because mine was late being delivered. I honestly cannot praise them enough.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
