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Driven Of York
Colton Lane End, A64 Bilbrough Top Services, Tadcaster, LS24 8EJ
Bought a car from these on 19/12. 24 days later engine light on and car in garage for 5 days costing \xa3375 from a garage they recommended, told I had warranty but warranty wouldn’t cover the issue. Poor service selling a faulty car
Tom Lane
31 January 2026
Brilliant service. Jason was brilliant, very thorough in regards to the purchase of my new car, ensured we were happy his customer service was amazing, thanks again
Ellenor
27 January 2026
★☆☆☆☆ - DO NOT BUY FROM THIS DEALERSHIP RUN Don’t WALK ! I wish I could give zero stars. I purchased a 2020 Jaguar F-Pace from Driven of York on 20th January 2026 for \xa319,800 (\xa37,000 deposit + \xa313,800 finance). The deposit was my inheritance from my late mother. FOUR DAYS LATER, the engine management light came on. I had the car independently inspected at a qualified garage. The diagnostic report showed 18 CONFIRMED FAULT CODES across 8 critical systems including: • Emissions system failure (will not pass MOT) • Gateway module internal failure • Multiple electrical short circuits (potential fire hazard) • Control module processor failure • Body control module faults Total estimated repair cost: \xa32,000-\xa34,000+ The independent garage mechanic’s professional advice? “Take the car back and hand them the keys.” THE DEALERSHIP’S RESPONSE: When I contacted them, I was met with: Ryan (Owner): Sent an aggressive, insulting email calling me names, mocking my family, and threatening to cancel the deal rather than fix the car he sold me also this was actually on Friday and I bought the car on Tuesday First thing I called the garage and spoke with Max who was sooooo rude ! So I asked to speak with the Manager and placed on hold for me to be placed on hold , I’m told he’s in a “meeting” so i wait for three anxious hours before calling back and this time I’m told the managers now left for the day ‘ So I’m Left utterly devastated, confused and quite frankly comfused at how any managed sorry “ owner “ even has a business at all . Were talking about a \xa320k car the very least he could have done was return my call and give me some sort on reinsurance and that he had to leave but for to be just ignored and me wait for 3 hours ‘ Even one of his obnoxious and smarmy Usual car sales Man could have called ! These three are the type of men that do fall into the negative stereotypes, Ryan the manager oh sorry “Owner” ( he informed me Of this and claims as he’s the owner he can do what he likes this guy has serious delusions of grandeur ) and will call me back . Jason (Staff Member): Called the faults “minor issues” (18 fault codes including internal component failures is NOT minor). Spoke over me, told me “don’t interrupt when I’m speaking,” and when I explained the deposit was my inheritance from my late mother, he said “I’m not interested” ao I asked how woukd he feel if someone treat his wife / aunty / sister etc like this for him to reply “ don’t bring my wife into this “and hung up on me. ( gaslighting lying lunatic . Max (Staff Member): Initially lovely on purchase day, but pushy real pushy and no patience which resulted in me informing him I have autism and he is making Me over whelmed and then became dismissive when I reported the faults saying oh it will be nothing just bring the car back ( 140 mile Round trip ) To which I rejected as they could turn the error code off , if they had done these checks like stated In the sale they’d have seen them all ‘ They sold that car either not as inspected as stated & sold Read the other reviews !! It’s on me that I never , THEY ARE NOW REFUSING TO DEAL WITH ME and routing everything through the finance company while misrepresenting the severity of the faults. WHAT I’M OWED UNDER CONSUMER RIGHTS ACT 2015: • Full refund of my \xa37,000 deposit • Settlement of the \xa313,800 finance • Collection of the vehicle at their cost Instead, I’ve been: • Bullied and intimidated • Lied to about the severity of faults • Treated with complete contempt • Made to cry at work over how I’ve been spoken to PLEASE AVOID THIS DEALERSHIP. They were lovely until the car developed faults, then showed their true colours. No one should be treated this way, especially when spending their late parent’s inheritance on what turned out to be a \xa320,000 lemon. I have filed complaints with: • Trading Standards • The Motor Ombudsman • The Financial Conduct Authority If you value your money, your mental health, and basic human decency - go elsewhere.
Hollie Parrington
27 January 2026
Just had a very pleasant buying experience with Jason at Driven of York, he dealt with all our questions and as I am is a proper petrol head!, we collected the car today a BMW 330d estate and had a great drive home. Thanks to all the team especially Jason.
mike smith
27 January 2026
Wow!!!! what can I say amazing staff fully transparent and bend over backwards to assist with all my queries. Max and Tony the car detailing specialist really are a pleasure to deal with. Many thanks you will be seeing me again in the future.
nick oates
23 January 2026
Excellent service from start to finish max is a credit to the company
Phil Ward
20 January 2026
Excellent service from Jason, I bought a jaguar e pace and from start to finish he was amazing. Great car and great service. Highly recommended!
Beth Berry
16 January 2026
Bought my audi here last week car is great, Jason was also really helpful and helped me the best he could. Really happy with my experience thank you
Jayde Mccamley
16 January 2026
First saw a 520d on Autotrader, rang up the dealership and went in to see the car and test drive, was really happy with it so I bought it, they made the process super simple, the car was immaculate and super clean, lovely chap who we dealt with, thanks again!
R&D Rapid Recovery
16 January 2026
DO NOT USE DRIVEN OF YORK!!!!! I don’t even know where to start this is the WORST car garage you will ever come across. My partner has recently bought a car from here,about 3 weeks ago. Within a day the engine warning light came on, he rang them and they said get it plugged into a diagnostic machine and let us know what the problem is, anyway problem came back as a failed DPF, speedometer wasn’t working and the mileage gage wasn’t working. This isn’t an issue that just appears and the garage local to us said that this has just been cleared off the system and not sorted. They got the car is asap, which we would expect considering we had the car a day and also had paid \xa3100 on collection for 3 months warranty. When my partner dropped the car of he was told for the inconvenience that they would fill his car up with fuel, great, however we had to pay per mile on the hire car+ Vat. My partner argued the case that it wasn’t fair as he had only had the car a day and Jason said we will see what we can sort out with the boss (Ryan) when he’s back. We’ve come to pick up the car, considering we live 1 hr away from the garage and and it’s a 90 mile round trip here and back they were wanting to charge us \xa372 for the cost of the hire car, which then meant that the ‘complimentary’ full tank of fuel was pointless cause we were having to pay per mile on the hire car, which can I add was a 2015 Volvo that was unclean. Asked to speak to the manager Ryan, who is the absolute WORST manager I have ever come across, no people skills and no management skills. He wouldn’t even come and speak to us a first, my partner had to ask 3 times before he came, then he stood and point blank refused to do anything for a paying customer on a faulty car that he had sold to us. I have never come across someone that thinks they are so much above everyone else, cocky,arrogant,incompetent and rude in my life. God forbid it wasn’t his own business because I’d question how he got title as manager. The showroom is scruffy,cold,nothing to it and majority of the staff are incredibly rude. I don’t think I’d ever buy a car from here even if it was the only garage open, I’d rather walk. So much so if it breaks within the next 3 months I’d rather pay out my own pocket then use warranty there cause they are the biggest load of liars ever. Anyways in conclusion to this don’t buy a car from driven in York if you don’t want severe disappointment.
Charlotte Jackson
13 January 2026
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
