|
Beta
150
Carsa Southampton
258 Bridge Road, Southampton, SO31 7FL
southampton
4.3 (12,011 reviews)
Joined 2020
Carsa Southampton
258 Bridge Road, Southampton, SO31 7FL
My experience with Carsa, in particular Callum from the Southampton branch, was extremely disappointing and far below the standard of service one would reasonably expect when purchasing a vehicle. When I arrived to collect the car I had already paid for in full, there appeared to be no record that I was expected. No one greeted us upon arrival, and it quickly became clear that the vehicle was not prepared for collection. When the car was eventually brought out, the engine warning light was illuminated and several other issues were immediately apparent. As a result, I was unable to drive the vehicle away as planned, which was both frustrating and concerning given that the purchase had already been completed. Callum initially assured me that the matter would be treated as a priority and resolved promptly. However, despite multiple follow-ups on my part, communication remained poor and I received very little clarity regarding what was actually wrong with the vehicle or what steps were being taken to rectify the issues. Instead of being provided with transparent updates, I was made to feel as though my attempts to obtain information were unreasonable, and I was even described as “aggressive” and “impatient,” which I found both unfair and unprofessional. As a customer who has paid in full for a vehicle, it is entirely reasonable to expect clear communication, transparency about any faults and a firm plan for resolving them. Being told simply to wait until the car was ready, without any explanation of the problems or the intended repairs, did little to inspire confidence. After reading similar experiences from other customers, my trust in Carsa to provide a safe and roadworthy vehicle significantly diminished. Combined with the poor level of customer service I experienced, this left me with little desire to continue doing business with them. Overall, this was a deeply frustrating experience. I would strongly caution others to consider carefully before purchasing a vehicle from this company, particularly if they value professionalism, clear communication and confidence in the condition of the car they are buying.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
