Carsa Southampton
258 Bridge Road, Southampton, SO31 7FL
Carsa Southampton
258 Bridge Road, Southampton, SO31 7FL
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Attended my booked test drive appointment Saturday only to be informed they didn’t even have the car I had booked for a test drive there. Totally unprofessional and even more so a manager couldn’t even be bothered to come and speak to me personally about it. Nor have I recieved a reply in response to an email sent to their sales and head office either. Wouldn’t recommend based on my very poor experience with them. Do yourself a favour and go somewhere they actually care about good customer service.
I am extremely disappointed with the level of customer service I have experienced from Carsa as a genuine prospective customer. I had arranged an appointment to view a Nissan Ariya. Due to unforeseen family circumstances, I contacted the dealership well in advance to postpone the appointment and requested that it be rescheduled. Unfortunately, I received no response. I subsequently sent several emails asking straightforward questions regarding the vehicle's service history, battery health information and mileage details. None of these emails were acknowledged. After contacting customer services by phone, I was surprised to learn that my emails had apparently not even been seen. The representative was unable to answer my questions but assured me that the matter would be investigated, my questions answered and the appointment rescheduled. More than a week later, I am still waiting for any response. What makes this even more disappointing is that Carsa continues to hold my reservation fee while failing to provide the information requested or respond to my enquiries. The key concerns from my experience are: Emails not acknowledged. Customer enquiries not followed up. Staff unable to provide basic vehicle information. Promised callbacks never received. Poor communication and lack of accountability. Buying a vehicle, particularly an electric vehicle, requires confidence, transparency and good after-sales support. If communication and customer care are this poor before a purchase is made, prospective customers should carefully consider what the experience might be like after the sale. Based on my experience, I cannot recommend Carsa and would strongly advise potential buyers to ensure all questions are answered and all commitments are honoured before proceeding with a purchase. I hope Carsa reviews its customer service processes, as customers deserve far better. If This Is the Service Before Purchase, What About After Sales? Buyer Beware!!!!
Arranging the test drive was pretty impressive as they brought the car to a local location. After the test drive, however, there seemed to be little interest from the branch to sell the car, so I contacted head office directly, to see if local branch were going to call me. Unfortunately, the overall experience was let down by a few issues: - The car was sold without the boot parcel shelf. - The interior was extremely dirty and did not appear to have been valeted. - Collecting and purchasing the car took around two hours, as the salesperson was occupied wtih his assisting four or five customers at the same time. While there were some positive aspects, these issues detracted from what could have been a much smoother buying experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
