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Burnley Nissan
Westgate, Burnley, BB11 1RY
Burnley Nissan
Westgate, Burnley, BB11 1RY
(View 498 vehicles in group)
Let me start this review of by stating something upfront, this is not a criticism of the people working at Chorley Nissan Preston. I want to be very clear that every time I have dealt with the employees of this branch of the Chorley Motor Group, they have been professional and courteous. They are doing the job to the best of their abilities in line with the direction given to them by the management and leadership of the organisation. I bought a used car from them for my son back in September of 2024. The car was test driven by myself and the salesman advised me that the car had undergone a multi point inspection prior to purchase and it came with a used car warranty should anything go wrong. Happy with the car and the deal being offered, I bought the car and arranged to come and pick the car up a few days following the sale. Upon picking the car up, the car drove approximately 2 miles and a series of warning lights appeared on the dash. These warning lights related to the Driver Assist Functions that were not available (LKAS, Radar Cruise, Collision Alert etc). I immediately turned the car around and drove back to the dealer where the salesman advised me that hey would have their mechanics look at the car, provided me with a courtesy vehicle and I went home. The car was then returned to me with no indication of what had been done to resolve the fault. A short while later, the fault reoccured. The car was again returned to Chorley Nissan, a courtesy car provided and the car was then taken to Honda (Blackpool) for investigations and repair. The car was returned agin a short time later with no indication as to what was done to resolve the fault. At this time, as we had been in possession of the car under 2 months, I mentioned to the Sales Manager that we may look to return the vehicle as it was within the statutory time where the car could be returned with no undue process. Ultimately, it is my Son’s car and he wanted to keep it. With this in mind the car was returned to us on the understanding that the car had ben fixed. Over the past 21 months, the car has been returned to Chorley Nissan a further 6/7 times, with no resolution of the underlying fault that was manifest on day 1 of purchase. The last time the car was in for repair for the same fault as it manifests in the car, I was advised that they had determined that the fault lies with a component that handily, is not covered by warranty and would cost me over £700 to have replaced. Now, I am no mechanic, but my job requires me to ascertain the unknown underlying root cause of problems, and if the same symptoms are presenting 21 months after the initial fault was reported, then there is a better than average chance that the root cause resolution would have been the same on day 1 as on month 21. The fault has now re-occurred, less than a month after being advised that they are not going to cover the repair cost and I am left with little choice but to pay for the repairs myself. If I were a cynical man, I might draw the conclusion that knowing of my reluctance to keep the vehicle and if they could keep knowledge of the required fix from me for long enough, it would be harder for me to prove that the issue was there on day 1 and be unable to formally reject the vehicle after 2 years of ownership. without major cost and inconvenience to myself. Bear in mind, that in these 2 years, the car has done less than 6000 miles and has been fully serviced, at Chorley Nissan in line with the manufacturers schedule. It is for this reason that Chorley Nissan gets my one star. I cannot in good faith recommend this dealership to anyone give their long history of procrastination and unwillingness to resolve the underlying issues with a car over nearly a 2 year period. As it stands, the warranty is not worth the paper it is written on, and the management of Chorley Nissan cannot be trusted to operate in good faith toward their customers. Again, the individuals working at the dealership in a customer facing capacity are excellent however, they are not making the decisions that have led to this review.
Went out for the day to look at different places for a change of car. Tried a few some very pushy some no help at all, decided to look at MG Chorley just having a look when Alex the salesman approach us at to say Alex gave us all the help and advice we wanted so bought a car from him. Nice man very helpful definitely recommend having a chat with him if you want some advice on the product John Hulme
Incredible service from the start, Sam was a superstar in sorting everything, the car was quite far away and he organised everything from video calls, to sorting delivery and collection of the part exchange. customer service was top notch, delivery was quick and efficient and the car arrived spick and span, would 100% use them again.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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