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This was my first purchase of a car from Arnold Clark. It was also my first experience of buying a car on line. I only got to see and test the car once AC had shipped it from Scotland to London for which they charge a non-refundable £199. Nor does this charge come off the price of the vehicle if the sale goes through. Overall my experience with AC was very good. The car was exactly as described by the company. They had valued my trade in on line but the app they use for this doesn’t let you go into a great deal of detail about you car. This meant I could not point out a couple of minor issues with the car which they picked up when they saw it. However they honoured their original offer and the deal went through at the agreed price.
I don’t usually write reviews but this deserves one! Wanted a new car and knew what I wanted but I could not find one near me and found one in Glasgow reserved this hoping for click and collect. The next day one of the team from Glasgow contacted me and made the process to buy the car smooth! The whole process from getting the car, it coming over to me and then picking it up was all done within 7 days and Brian Hallan was amazing though all the process and was brilliant with communication keeping me up to date throughout! He even gave me a call a day after I received my car to see how everything went. Thank you very much Brian for making it stress free, I love my new car
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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