Jaguar E-Pace 2021 - 2.0 D200 R-Dynamic SE 5dr Auto

I’ve had many cars serviced by main dealers over the years, but the level of customer care I received from Millie Milan at Jaguar was truly exceptional. From the moment I arrived, Millie went above and beyond to make the experience seamless, professional, and genuinely pleasant. She was attentive, knowledgeable, and incredibly courteous throughout the entire process. Millie kept me informed at every stage, answered all my questions with clarity and patience, and made sure I felt completely at ease. It’s rare to encounter someone who combines efficiency with such a warm and personable approach. Her dedication to customer satisfaction really stood out—and it’s the kind of service that leaves a lasting impression. Millie is a true asset to the Jaguar team, and I wouldn’t hesitate to recommend her to anyone needing service support. Thank you for making what could have been a routine visit feel like a first-class experience.

Jaguar has sent an email requesting I post on Google, so here is a copy and paste from the survey they just asked me to complete: Some of your staff are helpful and knowledgeable but that's not our general experience. Often we know more about the car and it's known faults than your service staff do. I'm still waiting for a reply to an email and conversation from December with your service manager. When my husband went into the dealership in January to find out what the situation was he was unimpressed with the person who dealt with him, the service manager was busy and no attempt was made to find a time which would be convenient to everyone, and there was little helpfulness from the dealership even though we were in the situation through no fault of our own - you did not inform us the warranty was ending, we received no renewal notifications in any format, and consequently went out of warranty. We are car-illiterate and a car dealership dream but we we have limits as to how far we are prepared to be ripped off by a dealership. We wouldn't recommend Milton Keynes Stratstone Jaguar to anyone, and haven't. I dread if we would have to go into your dealership again. We can only assume you don't need our business. We told you what the problem was but your employee either didn't listen, didn't note it down correctly, or wasn't bothered. He then gave us less than 30 minutes to get back to the dealership in a taxi in peak rush hour and a storm to collect the vehicle. It felt as though he did it on purpose so we'd be inconvenienced and wouldn't get the vehicle back until the next day. This employee clearly has a problem with us and should never be put within a zillion miles of us, but you do, so we think your service is atrocious. If we go with Jaguar it will be a iPace MY24.5 on lease. We'd never, ever, buy from JLR ever again. Dealing with your customer service at HQ and dealing with your dealership is incredibly stressful and both have very poor customer service standards