Ford Transit Custom 2020 (20) - 2.0 EcoBlue 185ps Low Roof D/Cab Sport Van Auto

Absolutely shocking from start to finish. The sales advisor I dealt with had very limited knowledge on what I was to order and what came with the packages. I ended up with no charging unit or sockets in the rear of the vehicle, this I really wanted as priority as I told him several times, he said it came with the package. I ordered a factory fit towbar but when the vehicle came, it did not have one, no one even checked when the vehicle arrived. It was not validated when I went to see it, the vehicles back campartment was full of water, footprints and muck over the vehicle. It had even been cleaned. I was then told that a factory fitted towbar was not available and I was offered a poor alternative. The sales assistant didn’t really have a clue On what would fit or not fit, and if I left it up to him, they would’ve budged some sort of towbar to my brand-new Ranger Wildtrack X . I will leave this here as I could go on for a long time about my shocking experience.

We have used Furrows a couple of times for servicing. The previous time, we had some post service problems that we had to have fixed at another Ford dealer as we could not drive back from Brighton to Shrewsbury with a clonking noise after having the brakes (discs and pads) changed in Shrewsbury before driving down for work and they hadn’t cleaned up things properly afterwards. Brighton sorted it for us and agreed that it was Shrewsburys fault - Shrewsbury claimed they couldn’t refund us the cost but would knock it off a future bill so we agreed. So to our next experience. We booked the vehicle in for an interim service and cam belt change (the dreaded wet belt type that are perishing randomly and prematurely). They reduced the quote for us as previously agreed and we booked it in for a few weeks later. After driving back from London (again from work - we work everywhere!) ready for the next days service booking, we receive a call to cancel as they haven’t got the belt! They promised to prioritise our belt order and let us know when it arrives. Now, I appreciate that everyone is demanding these belts due to them snapping or shredding but that is Fords problem and we lost a days money from this cancellation. Thereafter, we never received phone calls to update us and ended up chasing twice weekly annd left messages and never got return calls. Finally, the belt arrived and we got booked in. When we were supposed to collect, we were told that the work had been done but had caused an oil leak on the sump so we’d need to give them another day to sort and seal that. Finally, we got the van back… but had to drive straight to a valet centre to have it cleaned as it seems Furrows don’t bother to a) clean your vehicle when servicing (Brighton do, Yeovil do, in fact all other transit centres we’ve been to do!) or b) worry about protecting your van carpets from their oily boots. Yup, lovely sludgy oil and dirt all over our expensive fitted carpet and step. We’ve never experienced a place that doesn’t put protective covers on your floor or seats! This is the worst transit centre we’ve experienced. Sadly therefore cannot recommend. Update to add: the oil leak was not fixed and we had to return once again for them to do it again! Fingers crossed it has worked so far