1 OWNER+FFSH
Furrows Commercial Vehicles Ltd
The Shrewsbury Garage, Harlescott Lane SHREWSBURY SY1 3EQ
SHREWSBURY
Absolutely shocking from start to finish. The sales advisor I dealt with had very limited knowledge on what I was to order and what came with the packages. I ended up with no charging unit or sockets in the rear of the vehicle, this I really wanted as priority as I told him several times, he said it came with the package. I ordered a factory fit towbar but when the vehicle came, it did not have one, no one even checked when the vehicle arrived. It was not validated when I went to see it, the vehicles back campartment was full of water, footprints and muck over the vehicle. It had even been cleaned. I was then told that a factory fitted towbar was not available and I was offered a poor alternative. The sales assistant didn’t really have a clue On what would fit or not fit, and if I left it up to him, they would’ve budged some sort of towbar to my brand-new Ranger Wildtrack X . I will leave this here as I could go on for a long time about my shocking experience.
Dennis Rich
21 January 2025
Excellent service
Darren Jones
21 November 2024
Great service Andy Jones top man
Stephen Edwards
21 October 2024
We have used Furrows a couple of times for servicing. The previous time, we had some post service problems that we had to have fixed at another Ford dealer as we could not drive back from Brighton to Shrewsbury with a clonking noise after having the brakes (discs and pads) changed in Shrewsbury before driving down for work and they hadn’t cleaned up things properly afterwards. Brighton sorted it for us and agreed that it was Shrewsburys fault - Shrewsbury claimed they couldn’t refund us the cost but would knock it off a future bill so we agreed. So to our next experience. We booked the vehicle in for an interim service and cam belt change (the dreaded wet belt type that are perishing randomly and prematurely). They reduced the quote for us as previously agreed and we booked it in for a few weeks later. After driving back from London (again from work - we work everywhere!) ready for the next days service booking, we receive a call to cancel as they haven’t got the belt! They promised to prioritise our belt order and let us know when it arrives. Now, I appreciate that everyone is demanding these belts due to them snapping or shredding but that is Fords problem and we lost a days money from this cancellation. Thereafter, we never received phone calls to update us and ended up chasing twice weekly annd left messages and never got return calls. Finally, the belt arrived and we got booked in. When we were supposed to collect, we were told that the work had been done but had caused an oil leak on the sump so we’d need to give them another day to sort and seal that. Finally, we got the van back… but had to drive straight to a valet centre to have it cleaned as it seems Furrows don’t bother to a) clean your vehicle when servicing (Brighton do, Yeovil do, in fact all other transit centres we’ve been to do!) or b) worry about protecting your van carpets from their oily boots. Yup, lovely sludgy oil and dirt all over our expensive fitted carpet and step. We’ve never experienced a place that doesn’t put protective covers on your floor or seats! This is the worst transit centre we’ve experienced. Sadly therefore cannot recommend. Update to add: the oil leak was not fixed and we had to return once again for them to do it again! Fingers crossed it has worked so far
Denise Roberts
21 June 2024
Very good service everything done on time great to deal with I’ve just bought my second truck off them
willy sankey
21 May 2024
great van deals
Olly Gibson
21 February 2024
Fantastic customer service from initial contact to collecting our new vehicle a refreshing change these days. The guys at Furrows always had time to answer questions and really did go the extra mile literally by collecting us from the local train station as we had travelled to pick up our new Transit from Oxfordshire. Many thanks to Lewis and the whole team there. Regards Kevin and Sharon Thorpe
Kevin Thorpe
21 February 2024
Many thanks Tony Morgan from my first inquiry about the Ford transit custom furrows had for sale to the completion was first class the part ex price was good Tony kept me informed was a pleasure meeting him on collection much appreciated Tony
Kevin Mullan
21 February 2024
Excellent service throughout
Andrew Slaneysmith
21 February 2024
Am reasonably happy with the service there,no problem with the technicians work & at a push i'd go again if my van needed something my local garage couldnt do. But Ford dealer prices...ouch!
Andrew Pugh
21 February 2024
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
0 Previous Owners, High Intensity Discharge Headlamps - HIDThatcham Category 1 Alarm CPassenger Airbag RestraintComplete Rubber Inside Floor CoverTyre Pressure Monitoring SystemRear Power Point PlugFixed 2nd Row R-H Side Window16in Alloy Wheels - 10 Spoke180 Degree Rear Cargo Check Arms2 Interior Grab Handles2 Key Fobs2nd-3rd Row Courtesy Light3 Button Key Fob8 Way Adjustable Drivers Seat with ArmrestABS and ESP PlusAutomatic Headlights - Follow Me HomeAutomatic Headlights with Rain Sensing WipersBody Colour Rear BumperBody Coloured Exterior Mirror FinishBody Coloured Lift - Decklid Exterior HandlesBodyside Mouldings - Body ColourBottle Holder - Twin 2 litre Bottle Capacity - Facia-MountedBulkhead - Moulded with WindowColour Keyed Exterior Pack 5Configurable Unlocking - Config 2Courtesy Lights - HeaderDelete Roof Mounted Turn SignalsDoor Handles - Body ColourDoor Open Tyre Carrier DropDoors - Rear HingedDoors Auto Re-LockingDriver Airbag RestraintDriver Illuminated SunvisorDrivers AirbagDual Note Electric HornEBA - Emergency Brake AssistElectric Windshield DefrosterElectrical OutletElectrically-Operated Front Windows with One Touch DriversEmbedded ModemEmergency Brake Light FlashingEmergency Brake WarningExtended Rubber Inside Floor CoverExtra Heavy Duty AlternatorFlip Open 2nd Row L-H Side WindowFlip Open 2nd Row R-H Side WindowFloorwell LightsFord Easy Fuel SystemFord Eco Mode - Driver Information SystemFront Active Seat BeltsFront Fog Lights with Adaptive CorneringFront Headlamp LevelingFront Manual Air ConditioningFront Parking AidFront Seat Belts with Pre-TensionersFront Splash Guard - Mud FlapsHeadlights - Halogen ProjectorHeadlights - Quad BeamHeadliner - Extended - MouldedHigh Mounted Stop LampHigh Series ClusterICE Feature Pack 21Immobiliser - Safeguard Passive Anti-Theft System - PATS - Insurance-Approved Category 2 ImmobiliserInterior Trim Accent Pack BKerbside Side Load DoorLAC - Load Adaptive ControlLED Load Compartment LightLoad Compartment - Tie Down Loops x4Lockable GloveboxMLSD - Limited Slip Front AxleMechanical Parking BrakeMini Overhead ConsoleMolded Gear Shift KnobMulti Channel Door Entry RemoteNon Locking Wheel NutsPainted Plastic Rear BumperPassenger Illuminated SunvisorPlastic Grille Without Ford BadgePower Assisted SteeringPower Door Deadlocks - ShieldedPower Fold Back Dual Power MirrorsPower Lock GroupPrivacy GlassRSC - Roll Stability ControlRear Coat HookRear Door Edge Reflector StripRear Seat BeltsRear Seat Pack 3Rear Splash GuardsRecirculation Heater - FrontRemote Central Door Locking with DeadlocksRestricted Side Load Door OpeningReverse Parking AidSeat Belt Reminder System - Drivers and Front PassengersSeats - Dual Passenger with Underseat StowageSelectable Drive ModeShift Indicator LightSide Wind MitigationSide and Rear Trail Decals in Crystalline BlackSide-Rear Door Trim Panel - Level 1Single Fuel TankSpare Wheel - ConventionalSpeed ControlStandard Duty BatteryStandard Duty SuspensionStarter Equipment -20 Degrees CSteering Column - Rake and Reach AdjustmentSteering Wheel - Leather-TrimmedStorage - Front Door Map PocketsTool KitTraction Control - TCTrip ComputerTwo 12V Power SocketTwo Stage UnlockingTwo-Tone Painted Plastic Front BumperVehicle Identification Number - VIN - VisibleVehicle Maintenance MonitorVisibility Pack - HighWasher Tank Level Warn LampWater in Fuel Filter with SensorWide Bodyside - Grey MouldingWipers - Front Variable Intermittent, Price Plus VAT
