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Waylands Volvo Bristol
Bolingbroke Way, Filton, Bristol, BS34 6FE
bristol
4.5 (651 reviews)
Waylands Volvo Bristol
Bolingbroke Way, Filton, Bristol, BS34 6FE
I would not recommend Waylands Bristol because my experience from start to finish was disappointing and frustrating. After paying a deposit for the car, I received no acknowledgment that the payment had been received. I then had to call the dealership five times without getting a response, and even when I emailed requesting a refund, I received no reply. Communication throughout the process was extremely poor. The sales executive also came across as disinterested and made me feel like I was inconveniencing them because I was unable to sign paperwork immediately before selling my existing car to release the funds for purchase. Rather than being understanding, the attitude felt impatient and dismissive. To make matters worse, after viewing the car and agreeing to proceed, I returned the following day to collect it and discovered scratches all down the side of the vehicle that had not been addressed beforehand. This only added to the feeling of a lack of care and professionalism. Overall, the customer service and communication were far below what I would expect when making such a significant purchase.
Absolutely awful experience. Having worked in the industry and particularly in sales, I cannot believe the standard of customer service I’ve received. The condition of the car was unacceptable, it had a crack in the rear quarter, it hadn’t been valeted at all and had stains and cobwebs throughout the interior, a chipped windscreen and in general, completely misrepresented. I travelled for 5 hours via 2 ubers and 2 trains and after invoking the 14 day return policy less than 48hrs later (as it was a weekend), they attempted to blatantly lie to me and tell me I was ‘ineligible’ before reluctantly agreeing. I then had to drive it 185 miles back to them, and do the same 5 hour, multiple train/uber, journey home. Throughout this, not once whilst I was there or since, had a manager spoken to me or acknowledged my dissatisfaction and have now had to disturb their accounts department as they’re delaying returning the money to the finance company, causing further disruption and inconvenience as I cannot collect a new one until this is done. I’ve seen and worked for some poor dealerships in my time but I am honestly baffled by the negligence and lack of empathy from Waylands.
I'd suggest Waylands Bristol to a friend because the trade-in and purchase worked well and to the agreed timescale. However, to be aware that Waylands can take their eye off the ball and overlook some aspects. I had to do my own internal car valeting on this occasion - sloppy workmanship - which I trust doesn't carry over to the workshop.
Generally satisfied, but a few things detracted: 1. Poor cleanliness of demonstrator vehicles. 2. On a previous visit, the car we eventually bought was available, but we were not told about it. We found it on a 3rd party website. 3. When we got our new car home, the car was a bit grubby (greasy marks and crumbs) ... and we found a half-drunk bottle of orange juice in the centre console. This is for a car that had "just been valeted"!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
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