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Warrington Audi
Charon Way, Gemini Retail Park, Warrington, WA5 7YD
warrington
4.2 (30,551 reviews)
Warrington Audi
Charon Way, Gemini Retail Park, Warrington, WA5 7YD
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Dear Sir or Madam, I am writing to express my dissatisfaction with the service I have received at Manchester Audi, particularly regarding the provision of courtesy cars during servicing and repairs. I have been a loyal Audi customer for over eight years, having purchased three different models during this time—from the A3 and Q3 to my current Q5. I have always appreciated the quality of your vehicles and trusted your brand and service. I am also planning to change my car again in September next year. However, I have now experienced three very unpleasant incidents at the same dealership. On each occasion, when my car was booked in for servicing or repair, I reserved a courtesy car approximately two months in advance. Under normal circumstances, this should allow sufficient time for proper arrangements to be made. I therefore expect that the courtesy car would be available upon my arrival. Unfortunately, each time I arrived, your staff informed me that the courtesy car was not available because “the previous customer had not returned it on time.” I was also told that additional charges might apply. This same explanation has been repeated on all three occasions. I find this extremely frustrating and difficult to accept. After long waiting times and repeated discussions, a replacement vehicle was eventually provided, but the entire process was stressful and disappointing. On each occasion, I have had to go through repeated back-and-forth discussions, explanations, and long waiting times, which have cost me a significant amount of time and energy. Moreover, the vehicle offered was always of a lower category than my own, which is not acceptable. Booking a courtesy car two months in advance is precisely to allow your team enough time to plan and avoid such issues. Repeatedly giving the same explanation and creating unnecessary obstacles gives the impression that the dealership is unwilling to provide the service as promised. Experiencing this once might be understandable, but this has now happened three times over the past few years, all at the same Manchester Audi location. This has significantly affected my confidence in your service and has been particularly disappointing as a loyal Audi customer. I would like you to understand that such experiences do not only cause inconvenience but also damage customer trust. I will be reconsidering my options when I purchase my next car in September next year, and I will also share my experience with friends and colleagues. I sincerely hope that you will take this feedback seriously, review your internal processes, and ensure that other customers do not encounter the same issues in the future. Saving small costs in this way risks losing long-term loyal customers, which ultimately harms the company’s reputation and interests. Thank you for your attention. I look forward to your response. Yours faithfully, Weihua Deng
We traveled all the way from Oxford to get the Mercedes GLE that we were looking for. It was well worth it. Sandy Stevenson made the whole experience memorable. Extremely professional even our dogs were given 5Star treatment. I wish we had a dealership in Oxford like this. My thanks to everyone. Neil
After buying the car the service was poor. We identified an issue in the date we collected and was assured this would be dealt with. This was then followed by myself having to ring constantly, never getting a call back and eventually having to get in touch with management. The car is great but was not worth the stress
Had an excellent experience at Mercedes-Benz thanks to Priya, the branch manager, and Gary. Priya was professional, welcoming, and ensured everything ran smoothly from beginning to end. Her attention to customer care really stood out. Gary was knowledgeable, friendly, and took the time to answer all my questions thoroughly. Together, they made the whole experience stress-free and enjoyable. Highly recommend this dealership for outstanding service and professionalism. 10/10 will definitely be recommending to family and friends!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
