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The Car Traders
Crow Lane, Romford, RM7 0JJ
romford
3.9 (369 reviews)
Joined 2017
The Car Traders
Crow Lane, Romford, RM7 0JJ
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No option for 0 stars unfortunately. This garage is an absolute nightmare. I have had nothing but issues with them. Within 24 hours of collecting the vehicle, it developed a throttle body fault and had to be returned for repairs. Shortly afterwards, it suffered an injector fault which required major repairs and left the vehicle off the road for an extended period. After the repair, the same injector fault occurred again, ultimately leading to me rejecting the vehicle. I also repeatedly reported an electrical fault. I was told it had been fixed, but the issue continued to occur. From the day of purchase, concerns regarding the brakes and a wheel bearing were identified by a family member who is a mechanic. I raised these issues with the dealership on multiple occasions, but they were never addressed. The vehicle spent significant time back in the garage, causing major inconvenience and disruption. Although courtesy cars were provided, they were not suitable for my work requirements. I also requested repair documentation on several occasions, but this was never provided. After months of faults, repeated repairs, unresolved issues and a complete loss of confidence in the vehicle, I had no option but to reject it. The rejection was accepted. To make matters worse, after accepting the rejection, the dealership sought to apply such a large mileage deduction that it exceeded the amount I had actually paid towards the vehicle, despite the fact that the car was sold with multiple issues and ultimately had to be rejected due to recurring faults. All within the space of 4 months! Overall, a very frustrating and stressful experience that fell well below the standard I would expect when purchasing a vehicle. I would not recommend based on my experience.
We bought a Land Rover Discovery in late February, but by late April, the car suffered a catastrophic failure (the timing chain, we think). This started a series of more and more disturbing interactions with the firm. After an ongoing email exchange, where they wanted both relevant and irrelevant information (the AA report, the mileage etc), communication soon slowed right up. When we started insisting on some kind of action, they told us the fault was "not covered by their warranty". When we told them that we weren't interested in the warranty, we wanted recompense according to the Consumer Rights Act 2015, they replied that they would (out of goodwill) pay for HALF the price of the repairs (without any indication of what that was). We tried calling them (it's very difficult to get through on the phone), and eventually told them that, according to the law, they would have to either repair, or replace the car, which had to be of satisfactory quality, free from fault and fit for purpose-and that this is covered for six months after purchase from a dealer. As a company that literally does this for a living, I didn't doubt that they already knew this-it just appeared that they thought we didn't. Over the phone, their salesman, Hamed, seemed to adopt the "broken record technique" of simply reiterating details of his warranty-as if a company could write a document that will exempt them from the law of the land. When I asked him to put his refusal to adhere to the legislation in writing, he said he "would send an email", but he was "too busy at the moment". He has also now told us that they will refuse to allow our car onto their lot unless we agree to pay what they are demanding. This leaves the car on another company's forecourt-something we are going to have to start to pay for. It's all heading towards legal action now-so depressing. My partner, who has had bad health and works incredibly hard, really doesn't need this. He is now having to rent cars for work-an expense that we will have to add to the claim on NT. We all know that (barring insolvency), NT will have to observe the law-and we're being very cooperative. We simply want a car that will drive. Can’t it just be solved in a more reasonable manner?
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
