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The Car Traders
Crow Lane, Romford, RM7 0JJ
romford
3.8 (281 reviews)
598
Joined 2017
The Car Traders
Crow Lane, Romford, RM7 0JJ
HIGH ⚠️!!!!. I bought a car in January 2026. Firstly delivery was not on time as promised. When I received the car, it had scratches which were promised to fix including a fresh service on vehicle. I didn't complain about scratches but asked for the service. They said, you do it we will pay the cost. I paid £159 but they said they will pay £80 but they didn't pay a single penny. There are different people who will communicate with you and everyone will tell a different story at different timings so you wont be able to have a clear picture that whats going on with you. If u want to buy a car from this dealer, be aware of false promises, miscommiments and poor communications. After your reply, please pay me what you owe and I will edit my review or if its just a formality to respond to a negative review politely then let it be this way.
I purchased a Citroen C3 Picasso (EF13 ZVS) from NT Traders Ltd on 30 September 2025. The vehicle was sold without a warranty, but buyers should understand that this does not remove statutory rights under the Consumer Rights Act 2015. Within days, serious faults became apparent, including an oil leak at the head gasket, a completely non-functioning heating system, and other associated issues. On 2 October 2025, I notified the dealership of the defects and raised the possibility of exercising my short-term right to reject. After no forthcoming reply, formal written rejection was issued via WhatsApp and email in November 2025. The vehicle was later inspected and the faults were confirmed. During the process I was asked to sign additional internal paperwork beyond what had been agreed in writing, which I declined. The matter then extended over several months. I continued to incur road tax and insurance costs while the vehicle was effectively unusable. A mileage deduction of £0.60 per mile was proposed and described as an “industry standard”. I did not accept that position. Progress was only made after I issued formal court proceedings via Money Claim Online. Following legal action and further exchanges, the dealership agreed to refund the full purchase price, reimburse the £115 court issue fee, and withdraw the proposed mileage deduction. The vehicle was returned on 11 February 2026 and the full sum was paid by electronic transfer on the day of handover. The matter was resolved in full, but only after persistent correspondence and formal legal escalation. Prospective buyers should ensure they understand their statutory rights and be prepared to assert them if necessary.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
