(View 15,162 vehicles in group)
Stratstone Jaguar Land Rover Nottingham
Enterprise Way, Nottingham, NG2 1EN
Stratstone Jaguar Land Rover Nottingham
Enterprise Way, Nottingham, NG2 1EN
(View 15,162 vehicles in group)
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I recently visited Stratstone JLR Approved Manufacturer Repair after purchasing my vehicle from another dealer. The team carried out the necessary repairs, a full diagnostics inspection, and assessed my vehicle for the JLR Beyond 3 Years Warranty. I’m really pleased to say that everything was completed clearly and professionally, and my vehicle is now in great shape. The customer service was excellent throughout. A special thank you to Ashleigh, my warranty/service customer advisor, who was extremely helpful, attentive and reassuring. She kept me updated on the progress of my vehicle, clearly explained what work was needed, and made the whole process much easier. I also really appreciated the thoughtful touches she made to keep my little one occupied while we were waiting on one of the days. It was a lovely gesture and their day! Thank you again, Ashleigh, for your assistance and excellent customer service. I would happily recommend Stratstone JLR.
We had purchased two Audis last year. The first and our first ever Audi was a 2024 A1. Paid in full for it. Received a call stating it was here and ready for collection. Took the train in to Liverpool. Arrived and was asked to wait in the waiting area. After a while it was clear something was wrong. Eventually we were told it had it not actually arrived. Few days later we were assured it was in. Off we went and yes it was waiting. One problem only one key arrived and the wrong registration document. They managed to tax it so we could take it but having missed the end of month it meant we lost a month so we could take it away. Later we had to apply for a new registration document. We got home and the washer alarm was on. Tank empty. Filled it and it was empty next day. Took it back twice to get it sorted. First attempt filled the inside of the headlights with soapy washer fluid. We were told it was condensation. So must have been the carpark floor which received a good screen wash. Next the display would lose all presets over night. Kept trying but found it was a software issue. I got fed up of waiting for a reply to my emails Audi. It took two weeks to them to respond. Then I was told six weeks wait if i needed a loan car or I could wait there all day for earlier booking with no car in mid July. Six weeks for a known software fix. Staff comment. “You can still drive it” Thats not the point. The car does not do what it was designed to do. Booked it in to a different dealer, better response so also took up the two year service deal on both vehicles. Much better caring customer service.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
