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Stratstone BMW Tunbridge Wells
Longfield Road, Royal Tunbridge Wells, TN2 3UE
royal tunbridge wells
4.2 (30,551 reviews)
Joined 2023
Stratstone BMW Tunbridge Wells
Longfield Road, Royal Tunbridge Wells, TN2 3UE
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They won't do services! I bought a brand-new Audi and, like many customers, I was persuaded to purchase a service plan on the basis that my vehicle would be maintained by trained Audi technicians to the standards expected from a premium manufacturer. After the second service, I decided to have the vehicle independently inspected to verify that the service work had actually been carried out. The results were alarming. The independent garage found that the air filter appeared heavily soiled and still carried a 2024 date marking. They also tested the engine oil and reported that it showed approximately 20% life remaining, despite the vehicle having been serviced only two weeks earlier. At that point, I gave the dealership the benefit of the doubt. I did not accuse anyone of anything. I did not demand compensation. I simply contacted them and asked if they would inspect the vehicle and verify that the service items had been completed correctly. The response I received was astonishing. Rather than showing any concern, offering to inspect the vehicle, or attempting to reassure a paying customer, I was met with: "Are you accusing us of being dishonest? We are a very honest company, you know. This is not true." The problem is that nobody had even looked at the vehicle before dismissing my concerns. Think about that for a moment. An independent garage raises concerns about the condition of components that should have been checked or replaced during servicing, and Audi's response is not "Let's inspect the vehicle." Instead, the response is immediate denial. For me, this completely destroys the value of the service plan I was sold. If legitimate concerns cannot even trigger a basic inspection, then what confidence is a customer supposed to have in the work that was paid for? The most disappointing part is not what the independent garage found. The most disappointing part is the dealership's apparent lack of interest in establishing the truth. I expected premium service. I expected professionalism. I expected accountability. I received none of those things. Based on my experience, I would strongly advise anyone paying for an Audi service plan to independently verify the work carried out on their vehicle.
I purchased a brand-new Audi and was also sold a service plan, believing that a premium brand would provide premium standards of care and transparency. The vehicle has now been serviced twice by this dealership. After hearing discussions online and from other motorists questioning whether some routine service items are always being carried out as claimed within the industry, I decided to have my vehicle independently inspected following its second service for my own peace of mind. The findings were concerning. The independent garage found that the air filter appeared heavily soiled and carried a 2024 date marking. They also tested the engine oil, and the result indicated approximately 20% oil life remaining despite the service having been completed only two weeks earlier. At that stage, I did not post a review, demand compensation, or make accusations. I simply contacted the dealership and gave them the opportunity to inspect the vehicle and explain the findings. What happened next was more disappointing than the findings themselves. Instead of expressing any interest in investigating the concerns, I was immediately met with a defensive response: "Are you accusing us of being dishonest? We are a very honest company, you know. This is not true." That response was given before any inspection had taken place. A business that genuinely stands behind its workmanship should welcome the opportunity to verify the work carried out, especially when a customer presents concerns raised by an independent garage. Instead, my concerns were dismissed outright. I cannot say with certainty what happened during the service, and that is exactly why I requested that the vehicle be re-checked. What I can say with certainty is that when legitimate concerns were raised, the dealership showed no willingness to investigate them. For a brand that promotes quality, professionalism and customer care, this experience has been extremely disappointing. I paid for a service plan to gain confidence and peace of mind. Instead, I have been left with questions and a complete lack of confidence in the service provided and the way customer concerns are handled.
Audi Milton Keynes sold me a £76k Audi SQ8 and honestly it has been the worst car experience I’ve ever had. The car has had repeated faults including airbag faults, seat belt faults, suspension faults, oil warnings and multiple breakdowns. AA has been outside my house so many times now that it’s honestly embarrassing. I was promised that if I gave them another chance they would fully service the vehicle and resolve all the issues. I have the emails and proof of these promises and I will be attaching them. They even gave me a courtesy car and then the same day called me saying my car was ready and I needed to return the courtesy car immediately or they would stop the insurance on it. I live 2 hours away so I had no choice but to drive there. When I arrived, they told me my car was NOT ready. I genuinely could not believe it. Today the vehicle broke down AGAIN and roadside assistance told me the car had not even been properly serviced, despite me being told a full service had been carried out. I was honestly shocked. The communication has been terrible. The person dealing with my case, Timothy Gibson, keeps saying he is in meetings and will call me back, but never does. I bought this car expecting premium quality and reliability for my family, especially with two children travelling in the vehicle, but instead it has caused stress, inconvenience, safety concerns and complete loss of trust. I have already escalated this matter and made formal complaints to The Motor Ombudsman. If you are thinking about buying a car from Audi Milton Keynes, please think carefully.
I took my car into Stratstone in Milton Keynes for a MOT and service, i would like to express how impressed I was with the first class customer service I was given . I was greeted and taken care of by a lovely friendly, professional young lady called Rama who kept me up to date with the procedures and helped me renew my service plan . She was extremely helpful. Her customer service is second to none.
Excellent dealership and Merc service centre. Louis Beeden is professional, courteous and very capable. Needed service A and arrived at 0750. Car promptly taken, preliminary overview sent by email and all works completed by 10Am. Utilised the time in their lounge doing my professional work. Despite change in ownership (now Stratsone) , their customer service is excellent and again special mention for Louis. Will continue avoiding Ipswich Mercedes (which is nothing short of diabolical quality) and continue my patronage here. Thanks all!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
