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Stratstone BMW Derby
Sir Frank Whittle Road, Derby, DE21 4RZ
derby
4.2 (29,592 reviews)
Stratstone BMW Derby
Sir Frank Whittle Road, Derby, DE21 4RZ
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It's been well over a month now, and Land Rover Stratstone Mayfair has still not returned my £5k deposit. I was disappointed to have been rejected for finance post deposit payment, but the lender is completely within their right to do this. However, I found the sudden radio silence from Land Rover Stratstone Mayfair when it has come to returning my deposit both unethical and opportunistic. Until now, I thought both Range Rover and Stratstone Mayfair were synonymous with class, quality builds and integrity. I know now that this couldn't be further from the truth.
I purchased a Mercedes C220d from Mercedes-Benz Leeds in January and unfortunately the experience since then has been very disappointing. Within a short period of ownership the vehicle developed multiple issues. The car initially failed an MOT shortly after purchase due to safety-related faults, which was concerning given it had just been supplied by a main Mercedes-Benz dealership. Since then, further problems have arisen including a significant gearbox issue which is now being investigated by Mercedes-Benz Coventry. Other issues logged include seat belt retraction problems and several interior faults. While some earlier repairs were carried out, experiencing this number of problems so soon after purchase has significantly reduced my confidence in the vehicle. I am currently trying to resolve the matter with the dealership and Mercedes-Benz UK and hope a fair resolution can be reached. If the situation cannot be resolved directly, I will need to consider pursuing the matter through the appropriate consumer protection channels.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
