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Stellantis &You Walton
143 Hersham Road, Walton On Thames, KT12 1RR
walton on thames
4.5 (24,863 reviews)
Stellantis &You Walton
143 Hersham Road, Walton On Thames, KT12 1RR
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We were sold a time bomb. We are unable to drive a car we have had for 6 months and Spoticar are providing obstacles not solutions and Stellantis cannot help with repairs until 17th July (today is 1st April). I would genuinely question any garage that is in any way associated with Spoticar (who have 1.7 stars on Trust Pilot). We have a young child and would like the luxury of driving a car we have recently purchased. We also had some trouble after we bought the car- on our first visit we advised there was a slow puncture which we were told would be looked at. It was not picked up in the apparent extensive checks that are done on a Citroen car at a Citroen garage. We then drove it home and had to return to the garage twice after- to fix scratches that were there before purchase and to repair the slow puncture as there was a nail in the tyre.
One of the best new car sales experiences I have received in over 30 yrs of buying new cars. This was mainly due to the salesman Harry at Bristol Cribbs causeway Alfa Romeo. Clear concise information provided when required. One area of improvement required from my experience. Logistic company delivering the car to the dealership could improve their communication, this improvement would have made this a 5 star review. But I cannot fault the dealership at all, Well done and thank you.
A bran new car that was picked up in October from Stellantis Salford and it has had a fault, it was reported in November 2025, but could not be booked in until Jan 26. They advised that a part was required, but was on back order. Eventually the car was taken in 28th Feb 26 the part was replaced, but did not resolve the issue and they wanted to keep the car, we are now 6 weeks later, I am still without my car. I have been given a courtesy car but that has 2 tires that have chunks and splits in the tire, when this was highlighted, they said they would change them when the car was returned. So finger crossed I don't get stopped by the police. The service and communication has been shocking, I have chased for updates every week, to be told they have a backlog and that's if they replied at all. Today 1/4/26 I phoned to be told they have another fix to try, but the diary for this month is closed. I have tried to escalate this further and asked that someone rings me back to get this resolved, but I am still waiting. Absolutely poor service. This is the second time I have used Stellantis and been let down.
HI wanted to bring to your attention the terrible service that I have experienced at the Stalantis service centre in Birmingham Central Both me and my wife have brought 3 brand new cars each from this car dealer and always happy with the purchases and Aaron who is very good at what he does However the after service is terrible Car Reg TB04 WBA I booked my wife’s car in for its normal service in December 2025 over the phone and told them that I had an error message on the dashboard , they said they would look into the issue when they did the service , they also asked if I would like to add an additional fuel clean service I declined this as my wife travels less than 3,000 miles a year and not worth it . I Booked it in but as normal but didn’t have a courtesy car (They never have one ) so had to wait for it to be completed , which is fine , it took around 5 hours this was 2 hours over the time that they said it would be completed, they gave me the keys and then proceeded to charge me for the fuel clean thing , at this point I was so late for an appointment that I paid the charge and then went to get into the car , I noticed that there was the same service light on with the same issue that I had told them about , surely someone would have spotted this when complete the checks within the service , I spoke to the man who was dealing with the service , he asked if I could wait a little longer so could fix the issues , I explained that I couldn’t as I was already late for an appointment , I said that I would book it in again. The service manager called me the same day as probably was told of the service that I had received that day , he agreed to refund the charge and organised a courtesy car for the next booking to fix the service error message So I brought the car back around 4 weeks later and left the car with them , they called me later that day saying they needed to order parts and couldn’t fix the error , not sure why it took all day to find this out , anyway these things happen , I collected the car and they said they would call me to book me back in when they had received the parts , a month later and still I still hadn’t received a call so I called the service line and gave my wife’s reg number they said that the Reg was for a car that my wife had back in 2019 they said they couldn’t find another car under that REG , not sure why this was the case but said they couldn’t find the booking either , I asked them for the Birmingham Central service manager to give me a call , they said they would add this to the notes for a call back , this never happened , I called again 2 weeks later to chase the booking (they found it straight away this time ?) , however the parts weren’t available so again I asked for the manager to call me back they said ok , again no call 2 weeks later I still had no call so I called back and they found the booking and said they could book me in 4 weeks later (no courtesy car again ) so booked it in and now waiting for the car to be fixed 1/4/2026 , and just told that the part is not on site so having to sent someone to go and collect it from another service centre , and now they are saying that the fault maybe chargeable and can’t book into June , I’m lost for words , the parts have been fitted but still an error message , Mo at the service desk said it needs to be brought in again and left with them for a couple of days, he has also said that there maybe a charge for the next repair not sure why as this has been a fault since December with multiple visits as of outlines earlier also the service can’t be be done until July ?
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
