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Stellantis &You Walton
143 Hersham Road, Walton On Thames, KT12 1RR
walton on thames
4.5 (25,386 reviews)
Stellantis &You Walton
143 Hersham Road, Walton On Thames, KT12 1RR
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I Booked My Vauxhall Zafira For An Airbag Recall At The Wimbledon Branch. Right From The Beginning When The Advisor Took My Call Everything Ran Smoothly. I Attended Today & Was Impressed With How The Fast Service Took Place. I Was In And Out Within Half. There Was A Waiting Area With Chairs & Was Offered Complementary Hot Beverage Which Was A Nice Touch. Alex Was Very Helpful & Explained The Process To Me. I'll Definitely Book My Next Visit Here Again As I Felt Valued & Looked After!
When i first bought my car the service from Stellantis was good, communication was frequent and if there was an issue they supported me through. However now i have my Alpha and there has been an issue this is where my experiences have been negative - there are very limited dealers in the UK who can accept bookings for Alpha's, something that was not shared - which has meant that the earliest booking i can get is in 2 months and over 300 miles away, not a good experience. Made worse by the customer services departments communications, they didn't respond for 29 hours when i called to detail the fault, they have still offered no solution and simply offered a customer survey. how is that resolving anything?
Declan from the Manchester showrooms made the whole experience enjoyable. He had answers to all our questions and talked us through the pro’s and cons of the two models we were interested in. He took us for a test drive made both myself and my wife convinced which model we should go for. We are now waiting for the delivery of our new C10 Leap motor.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
