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Stellantis &You Walton
143 Hersham Road, Walton On Thames, KT12 1RR
walton on thames
4.5 (25,386 reviews)
Joined 2012
Stellantis &You Walton
143 Hersham Road, Walton On Thames, KT12 1RR
Please, please avoid this dealership. The whole process has been terrible and now they have had my faulty e3008 for over 4 months with no end in sight. They don't provide courtesty cars and have lied about the status constantly (if not completley ignoring me) I'm told the part is not available, then they have the part and it will be fixed and then no we don't actually and we don't know when we can fix it. Yet I often drive past the dealership with a transporter outside with a load full of new 3008's being delivered, and a storage yard full of them. Everytime I go in to the place there's a pack of angry customers getting fobbed off by young staff, whilst the manager watches on from his glass office above. He should be ashamed of his dealership. I've exhausted their complaints procedure (and Peugeots). I'm now contacting the Motoring Ombudsman and Financial Ombudsman. I've wasted so much of my time on these melts I might as well go the whole hog now and give them some grief.
Could not fault the service from start to finish. Callum Griffiths is the best salesman i’ve ever dealt with, easy part ex process and purchase of new car, always available with quick response times when I had questions and went above and beyond for me, I felt really valued even buying a second hand car which I havent experienced before - recommended the garage to everyone I know!
I left a 5-star review for the sales team… unfortunately, the service department deserves 1 star. My car, which I recently purchased from this dealership, broke down three weeks ago. The RAC advised me to contact the nearest dealership (Walton) while the recovery driver waited. I couldn’t get through to service because I was met by an AI system, so I contacted sales instead. They confirmed they would accept the vehicle. An hour later, service called me to complain that they “wouldn’t normally have accepted the car,” but since it had already been towed there, they had no choice. From the very beginning, the attitude was rude, dismissive, and completely unhelpful. Three weeks later, my car is still not repaired. Since day one, I have politely asked for a courtesy car due to being left without transport. Every single time, I’ve been met with arrogant responses implying that because I “dumped” the car there, I simply had to wait. Apparently, after three weeks, they still have no courtesy cars available. Communication has been awful throughout. Whenever I ask for updates, I receive vague answers, no timelines, and on multiple occasions staff have abruptly ended calls. To make matters worse, because the vehicle is under warranty, I ended up having to deal with the warranty company myself — only to discover that the dealership had failed to provide the required information about the vehicle, preventing approval for the repair. This has been an incredibly frustrating experience. Poor customer service, poor communication, rude staff, and zero accountability. Once the car is sold, customer care clearly disappears.
Can someone please help us my car broke down in France on the 1st May 2026 (we are still here now)it was taken to a Citroen garage called Perrin Automobiles in Noyeuers sur Cher. It took them 2 weeks before they would look at it for a diagnosis then ordered a new ECU which is covered by the warranty. Our car has only done 21.000 miles and is less than 2 years old, the car has now been fixed but after three weeks and they are now holding our car until Citroen Uk guarantee the payment for the warranty costs, I have phoned citroen customer care every day, I’ve been passed form case handler to case handler I have pleaded for their help but nothing apart from we sympathise but the next day I phone again and the whole sorry debacle starts again. No one from Citroen Uk will speak to the garage and get it sorted, we just want to go home we are in our 70s and the way we have been treated is appalling by Citroen care……..They don’t care PLEASE HELP us get home
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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