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Stellantis &You Vauxhall Birmingham South
Bristol Road, Selly Oak, Birmingham, B29 6LR
birmingham
4.5 (25,598 reviews)
Joined 2024
Stellantis &You Vauxhall Birmingham South
Bristol Road, Selly Oak, Birmingham, B29 6LR
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Avoid. We decided to spend part of our retirement savings on a new car from Stellantis. Endless faults, repeated breakdowns, zero support or communication, we have now lost all confidence in the vehicle and Stellantis have rejected our request to return it. We purchased a new Peugeot 3008e after being assured it was suitable for towing. Based on that advice, we sold our motorhome, bought a caravan and traded in our existing car. Only after purchase did we discover that no towbar was available. This resulted in months of delays, cancelled holiday, huge personal stress and uncertainty before we eventually sourced one. Unfortunately, it only got worse from there. Numerous recalls, dashboard failures, electrical faults, steering issues, battery failures, door lock failures, multiple breakdown recoveries and missed holidays. As elderly people, being stranded multiple times at night in the countryside or in car parks due to faults with the car has caused a huge amount of stress and we now have zero faith in this car / brand. Despite providing Stellantis with a comprehensive record of these issues, they have rejected our complaint and declined to take the vehicle back. We are now escalating the matter to the Motor Ombudsman. Based on our experience, purchasing this vehicle has been one of the most regrettable decisions we have made. Steer Clear.
I had a letter from peugeot saying that I had a safety recall on my car as they needed to put some software onto my car which I thought was no problem it stated on the letter that this would take a hour to do. I booked it in with the booking team etc like normal only to be told when I arrive at Croydon Stellantis and You that it is a all day job. I was not very happy at this I find this bad communication as I had been there from 11 o clock in the morning and didn't leave till 3 if I had know this then I would have asked for the car to be picked up and returned once finished as I am a carer to my mum and also I had appointment which I had to change, the customer service was not satisfactory and the advisor who was dealing with me was meant to pass messages to the service department to get the work done quicker this never happened. When my current deal with peugeot expires I am seriously thinking about leaving as the customer service is not of a very high standard considering I have recently lost my dad so this made the whole situation very upsetting. I have been a customer at Stellantis and you Croydon since 2013 and this is how I get treated I think some customer service training needs to be sorted out.
I was booked in at 11:00 for a Vauxhall airbag recall. I arrived at 10:45 and was seen straight away by Hassan Ommar. He introduced himself and told me he will be looking after me today. I asked Hassan how will long it will take and he said about an hour. Besides us at another desk a lady was complaining that the customer service agent said an hour but it's now 3 hours and she still hasn't got her car back. I attracted Hassan's attention to this and he calmly explained that it will be no more than 1 hour for me a & the lady beside us wasnot here for an airbag recall. Hassan informed me that he will call me immediately once my car is ready to pick up. He advised me that there was a park I could go for a walk at if I wanted to. True to his word he called after 40 min and I formed me that my car was ready for collection. Customer service agents like Hassan Ommar make life straight forward. Apologies I cannotleave a Google review because the page take me to Google search rather than review page. Thank u Hassan.
Purchasing a new car from Stellantis Chingford on 28th May was a decision I deeply regret. Throughout the process I had to constantly chase for basic updates that alone set the tone. The collection day was the worst of it. Sales consultant Charles was rude, dismissive and disengaged from start to finish. I was left waiting with zero communication, and when I asked for updates he responded with grunts rather than any professional courtesy. The handover was equally poor. He couldn’t demonstrate or set up the car and enlisted a colleague who was just as unfamiliar with the vehicle. I’ve since had to teach myself via online videos. What should have been an exciting milestone was ruined by consistently poor service. I would not hesitate to warn others away from this dealership.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
