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Stellantis &You Croydon
15-21 Progress Way, Croydon, CR0 4XD
croydon
4.5 (24,863 reviews)
Stellantis &You Croydon
15-21 Progress Way, Croydon, CR0 4XD
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Worst Ever New Car Experience - upsetting a extremely frustrating. My Partner who is disabled decided to purchase a Vauxhall Frontera from Mobility at the Selly Oak dealership. After 72 miles a brand new Vauxhall Frontera broke down at home. Alarm going off unable to unlock the car, next morning the car came to life and I was able to drive the car to Selly Oak. From their I explained the situation and was basically made to feel like I had dropped a turd in the showroom. Told call the RAC. Well 24 hours later the same happened now on 95 miles. The RAC were called and replaced the 12v Battery. All was ok for a couple of weeks, the on the 17th of March it went again. So the RAC called again they picked the car up and dropped it at Stellantis. There it remains and despite the fact my partner is disabled and requires her car to get around she was getting no feedback. Upset and Feeling very deflated and wondering how she could get to her appointments I got in touch. I got a good initial response, but since then nothing. I left a Google Review making it clear what a disgrace this is and I got a response from the GM. Great she got a courtesy car which is not automatic so it's awkward for her to drive. The car was collected as said and dropped by the RAC on the 17th. She got the video of her Car being worked on, on the 26th of March so 9 days before it was touched. Since then nothing. So if you are Disabled looking to use you benefit to get a mobility car from Stellantis beware. If your buying a car from Stellantis full stop, don't expect any service or respect for the fact you bought a car from them. This is the worst experience I have ever witnessed! I keep expecting Boycie to be ringing up. Shambles and an absolute disgrace! Nowhere to ring your Head Office to lodge a complaint! Please feel free to get in touch.
The service I received was excellent. I first visited a week ago and George gave me a rough quote for my car and showed me the used one I was looking at. I wanted to think about it. He kept in contact and I went back today. He allowed me to test drive 2 cars. Very helpful and not pushy with add one etc. He explained them all but was fine when I said I didn’t want them. Only recommendation would be for Stellantis to accept AMEX as this nearly prevented me from going ahead as this was my planned payment method.
Rahima If i had a choice i would put 0 star. I, my daughter and my vehicle have been treated poorly and with disgraceful service. My car which is a wheelchair accessible vehicle went in on 10th December. Work was due to start 17th December. During the whole period i have had no updates from Peugeot, everytime i called i was put through to AI assistance and was advised someone will call me back and no one did. My car was with stellantis & you Leicester for more than 3 months. I had my car returned on 26th March with mould all over the interior. Despite Stellantis and You being able to see its a wheelchair adapted vehicle with a vulnerable person using the car, they still returned my car with mould all over the interior and dirt on the exterior. I put in a written complaint and still have had no response. Motability tried calling on my behalf and that have agreed do do full valet if i take the vehicle up there to Leicester when i love 100 miles away. The whole experience has been so stressful and I am disgusted by the service I received
I went in looking for a replacement locking wheel nut key, having spoke to many other garages that couldn’t help. The staff were super friendly and very efficient. They gave me a price for a new key, yet still spent time looking around for a second hand one. The next day they got back to me having found one at another garage and gave it to me free of charge! Thank you to Gary and Rachel for being so helpful :)
Syed was absolutely fantastic from start to finish. He really listened to what I wanted and went above and beyond to help me find the perfect car. His customer service was outstanding responsive, efficient, and genuinely supportive throughout. The whole experience was smooth and enjoyable, and I couldn’t be happier with my new car. I would highly recommend Syed and Citroën to anyone!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
