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Stellantis &You Bristol Cribbs Causeway
Lysander Road, Cribbs Causeway, Bristol, BS10 7TS
bristol
4.5 (24,863 reviews)
80
Joined 2012
Stellantis &You Bristol Cribbs Causeway
Lysander Road, Cribbs Causeway, Bristol, BS10 7TS
Since purchasing four vehicles for our business through Stellantis at Cribbs Causeway (Bristol), to say we are disappointed would be a massive understatement. Our experience with this dealership has been consistently frustrating, unprofessional, and extremely costly for our business. The most basic issue is communication: they simply do not answer their phones. On numerous occasions we have missed a call from them regarding a vehicle in for service, only to spend hours repeatedly calling back with no answer. We were told previously that this was due to a phone line issue, but even after they claimed it had been fixed, nothing changed. We have repeatedly been forced to drive across Bristol in person just to get an update on our own vehicles. The reliability of the vehicles themselves has also been extremely poor. Every van we have purchased through them has had multiple issues, which is unacceptable considering the amount of money we have spent. Most recently, one of our vans began repeatedly breaking down and displaying multiple warning lights. After waiting nearly three months for a booking slot, we took it in only to be told they could not identify the issue because the warning lights were not currently active. This was after we had already needed to call the AA just to get the vehicle into a condition where it could be driven to them. A staff member named Caroline told us that if the issue happened again, we could bring the van back without a booking. When the problem returned, we again had to involve the AA and took photographs of the warning codes. However, when we brought the van back, we were told the photographs were not acceptable and that the codes had to be read directly from the system. This left us in an absurd situation where we were expected to take the van away again, wait another three months for a booking, and call the AA yet again to tow it back. We suggested leaving the vehicle with them so the fault could be captured when it reappeared, but this was refused without even consulting management because the car park was apparently “too busy”. For a long-term customer and small local business that has spent a significant amount of money with them, this level of service is completely unacceptable. Caroline was cold, dismissive, and showed no understanding whatsoever of the financial impact this situation has on our business. When one of our vehicles is off the road, one of our employees cannot work, yet wages still need to be paid. That does not seem to matter to this dealership at all. Three-month waits for service bookings, nonexistent communication, repeated failures to diagnose faults properly, and refusing to help after explicitly saying they would — the level of customer service here is genuinely shocking. We will never use this dealership again and strongly advise others to avoid it. Stellantis, Peugeot, and the other brands they represent should seriously reconsider who they allow to represent them, because this dealership is doing them no favours at all.
I booked my Alfa Romeo Giulia in for a major service three weeks in advance ahead of an important road trip. The price for the work was confirmed at around £750 by the dealership multiple times: by voicemail, by phone on two occasions, by email, and again in person when I dropped the car off. Later that same day, I received a call telling me the price had suddenly increased to around £1,400 because they had allegedly made a mistake when calculating the original figure. I was told that unless I agreed to pay almost double the confirmed price, the dealership would not carry out the service and I would need to collect the car. This put me in a very difficult position. I had waited three weeks for the booking, and by that stage other reasonably priced garages were fully booked. The work included the timing belt and sump seal, so delaying it before a long trip was not something I was comfortable doing. I raised this with the manager and explained that the lower price had not been mentioned once in passing, but had been confirmed repeatedly and relied upon when I made the booking and arranged my plans around it. He apologised, but refused to honour the original price and instead offered 10% off the new figure, which still left the cost far above what had been agreed. I still have the original confirmed price in both voicemail and email. Based on my experience, customers should be very cautious about relying on prices given by this dealership, even when those prices have been confirmed multiple times. A main dealer should not be confirming a price repeatedly, waiting until the day of the booking, and then expecting the customer to either accept a dramatically higher amount or leave without the work being done. I will gladly update this review if the dealership decides to resolve the matter fairly.
Terrible customer service. I have chased the dealership and the manufacturer support centre for an update on my car order, however, the dealer does not pick up the phone call and the support centre case worker is very poor in resolving anything. For example, they they cannot find anything and are simply poor in doing anything useful. - The dealership is unresponsive and doesn't care or want any business, and the holding company seems to ignore complaints.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
