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Robin Hood Harley-Davidson
401 Meadow Lane, Nottingham, NG2 3GX
Robin Hood Harley-Davidson
401 Meadow Lane, Nottingham, NG2 3GX
(View 2,582 vehicles in group)
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Brought a bike 3 weeks ago now has a very noisy fuel pump. No problem these things happen. Spoke to Tony the lady in after sales who told me to bring the bike down so the tech can confirm it\u2019s the fuel pump and they will van it to Harley world in chesterfield for them to fix. Was just about to ride down to Harley in Nottingham as requested but thought I\u2019d call ahead to be told Tony has gone home and there\u2019s no tech in. Marvellous. Absolute waste of time. It\u2019s that typical thing where they are happy taking your money but not there to help 3 weeks down the line when you have a problem. I mean the women behind the desk at Harley in Nottingham more or less looked at me as if I was a problem when I took the bike down. Very poor attitude for someone classed as after sales care. Harley world chesterfield seem very helpful though so we\u2019ll see how that goes. As for the Nottingham branch of Harley they seem absolutely useless!
Had a bike malfunction on the way back from a service, Robin Hood were amazing and sent two guys to collect me and the bike within 15 minutes!!! It turned out be the battery (which was highlighted at the service, I should have instructed them to fit a new one). They supplied and fitted a new battery and I was on my way virtually instantly!!! Thank you for a great response to help a stranded customer!!!
I have seen positive posts re sales but I am not impressed with customer service unfortunately. Called the main number (which takes you to Stonacre's main line) to book my Harley in for a service. Waited ten mins or so to get through. Lady I spoke to wanted to speak to the branch about a question and had me on hold for another 7 mins or so. Got me the wrong answer to the question, but offered to transfer me to the branch. I waited another ten mins waiting to be answered before I had to go to a meeting. Later I called the main number again and waited another ten mins or so. Asked to be transferred to Harleyworld in Chesterfield (as I'd not been impressed trying to sort with RHHD). Operator transferred me and I waited another ten minutes. When my call was answered, they'd transferred me back into their own call queue rather than the branch. I asked to be transferred to branch again and got put on hold before the call was ended at their end. I gave up and have had to go elsewhere to get my service rather than jump through hoops trying to spend Harley level money. Disappointed as Sycamore Harley are very helpful and efficient in comparison and I am prepared to take the hit of the ride over to Uppingham to get the service done. Poor show for an official Harley provider.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.