(View 475 vehicles in group)
Preston Nissan
Strand Road, Preston, PR1 8DT
Preston Nissan
Strand Road, Preston, PR1 8DT
(View 475 vehicles in group)
Just a note to say why it's a good idea to get a Hyundai Kona 1.6 Hybrid N-Line S. I purchased one back in March 2026 and it's a great car. Some bonuses with it being a Hybrid are you use your brakes less so your brake pads and discs last a lot longer. Also I noticed this morning whilst washing my car (the first time I've washed my car myself instead going to a normal hand car wash) that the alloy wheels were easy to clean as they didn't contain any noticeable brake pad dust. The wheels looked brand new even though the car was definitely ready for a car was. The car is still going well and gives good mpg. A recent trip of about 300 miles round trip to Stafford with 4 large males on board returned 67mpg, not bad as I was travelling at over 60mph when it would just switch to EV. My friends said they wouldn't have noticed it only for me pointing out it had switched to EV. A lovely car that I highly recommend.
When I decided to buy a new vehicle I did a tour of the dealerships and came back to the very first one I tried which was Chorley Group, Blackpool. Not only are the vehicles to my liking, I was thoroughly impressed with Sean Black, the salesman who dealt with me. Sean has been with me every step of the way, even leaving me time to make that final decision. He is knowledgable in terms of cars and the necessary admin required; professional; polite and keeps his promises. Once I ordered my car he kept me appraised of the progress and never failed to keep in touch. He is a great asset to Chorley Group and I have shared this feedback with the overall manager. My husband was so impressed with Sean's performance that, he too, bought a car moving him from being a lifelong Renault owner to MG!! I should also add that I have been immensely pleased and grateful to a young man called Sim, who has also supported me and my husband during the time. Overall a great dealership here in Blackpool and I am happy to continue this relationship in the future.
I would like to express my sincere thanks to Sean Black for the outstanding help and support he provided throughout the process of obtaining my new disability vehicle. Sean was professional, friendly, patient, and extremely knowledgeable from start to finish. He kept me informed at every stage, answered all of my questions, and made what could have been a stressful process straightforward and hassle-free. Thanks to Sean's excellent customer service, I felt confident and well looked after throughout. He is a real credit to the Chorley Group, and I would not hesitate to recommend both Sean and the Chorley Group to anyone looking for a new vehicle, particularly through the Motability scheme. Thank you again, Sean, for all your help. Your dedication and professionalism were greatly appreciated.
Let me start this review of by stating something upfront, this is not a criticism of the people working at Chorley Nissan Preston. I want to be very clear that every time I have dealt with the employees of this branch of the Chorley Motor Group, they have been professional and courteous. They are doing the job to the best of their abilities in line with the direction given to them by the management and leadership of the organisation. I bought a used car from them for my son back in September of 2024. The car was test driven by myself and the salesman advised me that the car had undergone a multi point inspection prior to purchase and it came with a used car warranty should anything go wrong. Happy with the car and the deal being offered, I bought the car and arranged to come and pick the car up a few days following the sale. Upon picking the car up, the car drove approximately 2 miles and a series of warning lights appeared on the dash. These warning lights related to the Driver Assist Functions that were not available (LKAS, Radar Cruise, Collision Alert etc). I immediately turned the car around and drove back to the dealer where the salesman advised me that hey would have their mechanics look at the car, provided me with a courtesy vehicle and I went home. The car was then returned to me with no indication of what had been done to resolve the fault. A short while later, the fault reoccured. The car was again returned to Chorley Nissan, a courtesy car provided and the car was then taken to Honda (Blackpool) for investigations and repair. The car was returned agin a short time later with no indication as to what was done to resolve the fault. At this time, as we had been in possession of the car under 2 months, I mentioned to the Sales Manager that we may look to return the vehicle as it was within the statutory time where the car could be returned with no undue process. Ultimately, it is my Son’s car and he wanted to keep it. With this in mind the car was returned to us on the understanding that the car had ben fixed. Over the past 21 months, the car has been returned to Chorley Nissan a further 6/7 times, with no resolution of the underlying fault that was manifest on day 1 of purchase. The last time the car was in for repair for the same fault as it manifests in the car, I was advised that they had determined that the fault lies with a component that handily, is not covered by warranty and would cost me over £700 to have replaced. Now, I am no mechanic, but my job requires me to ascertain the unknown underlying root cause of problems, and if the same symptoms are presenting 21 months after the initial fault was reported, then there is a better than average chance that the root cause resolution would have been the same on day 1 as on month 21. The fault has now re-occurred, less than a month after being advised that they are not going to cover the repair cost and I am left with little choice but to pay for the repairs myself. If I were a cynical man, I might draw the conclusion that knowing of my reluctance to keep the vehicle and if they could keep knowledge of the required fix from me for long enough, it would be harder for me to prove that the issue was there on day 1 and be unable to formally reject the vehicle after 2 years of ownership. without major cost and inconvenience to myself. Bear in mind, that in these 2 years, the car has done less than 6000 miles and has been fully serviced, at Chorley Nissan in line with the manufacturers schedule. It is for this reason that Chorley Nissan gets my one star. I cannot in good faith recommend this dealership to anyone give their long history of procrastination and unwillingness to resolve the underlying issues with a car over nearly a 2 year period. As it stands, the warranty is not worth the paper it is written on, and the management of Chorley Nissan cannot be trusted to operate in good faith toward their customers. Again, the individuals working at the dealership in a customer facing capacity are excellent however, they are not making the decisions that have led to this review.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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