Motor Range Liverpool
Dunnings Bridge Road, Liverpool, L30 6YW
Motor Range Liverpool
Dunnings Bridge Road, Liverpool, L30 6YW
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This is the 2nd time I’ve used Motor Range Liverpool, the first time it was effortless hence my return to by my 2nd BMW. I found a 1 series which I fell in love with. Really please that I was able to finance the car. I was told the car would take around a week to be ready, around 4 days went by before I heard anything. I had to do the chasing up, there was no desire to keep me updated (that’s how I felt at the time) I felt like a nuisance messaging and chasing my sales guy, who often never responded. I was called 5 days later that the car had been MOT’d but there’s scuffs on the wheels which I appreciated them telling me this they could complete the work but it’ll take as few more days, I’d already waited long enough so decided to wait and return the car at a later date on my day off. After the sale was complete, the hand over was rushed I felt and I got in the car and took it home, I am really pleased with the car however I was not contacted to conduct the wheel scuffs untill I posted a review online which I removed. I made an appointment but sadly i had to deal with an emergency at work and it meant I couldn’t make that appointment and it has now been booked in. The car was missing a front towing eye cover which I had to purchase of £18 from EBay. The car had a private plate on it that when I enquired I was told by my sales rep it would stay on the car, I didn’t like the reg so that cost me £80 to remove it and £36 for the plates. (frustrating) So all in all , car was great service could have been better, much better. Sadly this is the last time I’d recommend or use Motor Range.
I was let down by Motor Range before I even got to see a car. On their website, they boast that you can complete a free soft search or arrange finance in minutes using their deal builder tool. Unfortunately, this isn't true. I filled out the form on Saturday at 2:00 PM, expecting the promised instant result. Instead, I just got a message on the screen saying someone would contact me. Nobody called. I don't usually like receiving sales calls, but this time I was actually waiting for one. Making promises about getting things sorted in "minutes" and then completely failing to follow up is a very poor business practice that effectively puts you off buying from them.
Disappointing, completed the px valuation online car is only 18 months old 12,000 miles A1 condition offered a great price online but I should’ve known better. 2 hours out of my day to go down - he put the details in the computer it came out at £28k for good condition, great……but then all the excuses of why it’s not actually worth that much, oh sorry we’d only sell for 26k so it’s not worth anywhere near our online valuation. If you respond and say it’s an estimate then I’d suggest you sort your valuation software as it’s obviously just a ploy to get people there so you can try and get the car cheap…..so disappointing
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
