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Mon Motors Volkswagen Bristol
Pioneer Park, Whitby Road, Bristol, BS4 3QB
bristol
4.7 (1,914 reviews)
Mon Motors Volkswagen Bristol
Pioneer Park, Whitby Road, Bristol, BS4 3QB
Lewis was really friendly and professional, which helped put me at ease. He took the time to explain things clearly and made sure I felt looked after during the process. I found him polite and courteous, which made the experience much more comfortable than I expected. Everything felt handled in a professional way without being too formal or stiff.
I was initially unsure about which car to go for, but Bethan took the time to listen carefully to what I wanted. She provided honest advice and helped me choose a Volvo XC40 that fits my needs perfectly. There was no pressure during the process, which made things much easier. Her approach felt straightforward and accommodating throughout.
I’m really pleased with my experience at Mon Motors Newport Ford. Judi was friendly and professional, making the process much easier than I expected. She provided honest advice and always had a welcoming manner, which helped me feel comfortable throughout. Her guidance felt trustworthy, and I appreciated how everything was handled clearly and efficiently.
We wanted to view a vehicle and were told to "pop in"' When we arrived we were told the person we'd initially spoken to about the vehicle wasn't available and the reluctance for anyone else to assist was noticeable. We were eventually shown to the car but weren't allowed to sit inside or test drive. Despite the time wasting, we arranged to come back another time. We test drove the vehicle and placed an order, which was relatively straight forward; although we were somewhat surprised to see a member of staff, strapping their colleague to their desk chair with parcel tape...?! Once the order was made communication was beyond poor. Eventually we cancelled our order due to the silence and inability to provide even an estimated timescale.
I was a bit unsure about the process initially, but everything turned out to be very straightforward. From booking the test drive to collecting the keys for my Volvo XC40, things were handled smoothly. The staff were friendly and professional throughout, making the experience easy to navigate. They really worked to ensure everything was clear and simple at each step.
I was initially unsure about visiting, but the atmosphere at Mon Motors Volkswagen Weston-super-Mare felt welcoming. The team were friendly and professional, making it easy to ask questions and go through the options. I purchased a Volkswagen T-Roc, and the process was straightforward with no pressure. The only problem was the lack of local autonomy. We arranged to pick up the car on Saturday. Only to be told at the last minute was not registered or taxed, and that anyone in head office was had gone home and did not work at the weekend. Payment was completed early Friday morning, so there was plenty of time to tax and register it. This severely marred my impression of VW as a brand.
Really poor experience with this dealership. Made an appointment for a test drive of the VW Tiguan. Telephoned to confirm the appointment before we set off on our 45 minute journey and told all was good. 4 minutes before we arrived we received a telephone call to say sorry the Tiguan is out on loan so no test drive available. So we turned round and drove 45 minutes home.. absolute waste of time and no we won't be returning!
Dear Sir/Madam, I am writing to formally follow up on my complaint regarding the recent service carried out on my vehicle, as I have yet to receive the update I was promised. After providing the additional information you requested, I received a phone call last week from a member of your Newport Ford team, during which I was assured the matter would be investigated and that I would receive a response by Friday. That deadline has now passed, and I have received no further communication. This continued lack of follow-up is unacceptable and only reinforces the concerns I raised in my original complaint regarding poor communication and reliability. I have made reasonable efforts to engage with you and provide the information needed, and I now expect the same level of professionalism in return. Please provide a full update on the outcome of your investigation without further delay, along with a clear explanation of what has happened and what actions you intend to take to resolve this matter. If I do not receive a response promptly, I will have no option but to consider escalating this complaint further. I look forward to your urgent reply. Yours faithfully, Gareth H
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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