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Mon Motors Ford Newport
Ford House, Leeway Industrial Estate, Newport, NP19 4QU
newport
4.7 (1,914 reviews)
Mon Motors Ford Newport
Ford House, Leeway Industrial Estate, Newport, NP19 4QU
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I reserved a vehicle online with VWCV Bristol branch of Mon motors. I canceled verbally and via email the day after. No reply to emails or phone calls. Seems very strange that there isn't an online way to reverse my deposit payment of Ā£250. Attempted to call more times than I can count. Finally spoke to somebody who would look into this and still no correspondence regarding refund. So I'll have to keep calling until maybe eventually I will get my money back! Beware putting a deposit down with this company.
Lewis was really friendly and professional, which helped put me at ease. He took the time to explain things clearly and made sure I felt looked after during the process. I found him polite and courteous, which made the experience much more comfortable than I expected. Everything felt handled in a professional way without being too formal or stiff.
I was initially unsure about which car to go for, but Bethan took the time to listen carefully to what I wanted. She provided honest advice and helped me choose a Volvo XC40 that fits my needs perfectly. There was no pressure during the process, which made things much easier. Her approach felt straightforward and accommodating throughout.
Iām really pleased with my experience at Mon Motors Newport Ford. Judi was friendly and professional, making the process much easier than I expected. She provided honest advice and always had a welcoming manner, which helped me feel comfortable throughout. Her guidance felt trustworthy, and I appreciated how everything was handled clearly and efficiently.
We wanted to view a vehicle and were told to "pop in"' When we arrived we were told the person we'd initially spoken to about the vehicle wasn't available and the reluctance for anyone else to assist was noticeable. We were eventually shown to the car but weren't allowed to sit inside or test drive. Despite the time wasting, we arranged to come back another time. We test drove the vehicle and placed an order, which was relatively straight forward; although we were somewhat surprised to see a member of staff, strapping their colleague to their desk chair with parcel tape...?! Once the order was made communication was beyond poor. Eventually we cancelled our order due to the silence and inability to provide even an estimated timescale.
I was a bit unsure about the process initially, but everything turned out to be very straightforward. From booking the test drive to collecting the keys for my Volvo XC40, things were handled smoothly. The staff were friendly and professional throughout, making the experience easy to navigate. They really worked to ensure everything was clear and simple at each step.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
