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Mercedes-Benz of Perth
Ruthvenfield Road, Inveralmond Industrial Estate, Perth, PH1 3XF
perth
4.7 (186,890 reviews)
Mercedes-Benz of Perth
Ruthvenfield Road, Inveralmond Industrial Estate, Perth, PH1 3XF
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I’ve bought Arnold Clark cars for decades now and have always been satisfied by the whole service I’ve received over the last 30yrs or so , until now that is . The salesman was polite and friendly enough in our chats during the sales process , but I’ve found it difficult to try and find out how to work the many options on the in car system ( I’m a dinosaur where these things are concerned 🙈) The only thing I was shown was the pairing of my phone , and that apart , not a thing was explained to me before or after buying my new car . I thought I’d search through my booklets that are always in the glove compartment as I regularly refer to them , but alas , no booklets with all the car info ? I’m guessing these things have now disappeared in new cars ? Anyway , when I picked my car up on the day of purchase the salesman told me he’d be in touch in a week or two to see how things are going and if I had any queries , so I was going to run these things past him and ask for advice on the workings of all of the system . Here we are 3 months in and still absolutely zero after sales contact from the salesman . Anyway , not to worry as it’ll be lesson learned and after about 20 or so purchases over the years from Arnold Clark it’s maybe time to try other companies in a year or two when I’m on the lookout . Disappointed yes but not totally downhearted as I do enjoy driving my new car , even if I don’t get the use of all the gadgets .
JSYK - TODAY'S CONVERSATION IS ALL RECORDED ON MY DASHCAM AND I AM HAPPY TO SEND IT YOUR WAY. I purchased a vehicle from Arnold Clark Linwood in September last year and have had ongoing issues with it ever since. Shortly after buying the car, I began hearing persistent crackling and rattling noises from the passenger side, both front and rear. I reported this multiple times and was sent between different branches and Mercedes-Benz locations across Scotland, including Grangemouth, only to repeatedly be told there was “nothing wrong” with the vehicle. Eventually, Mercedes-Benz Glasgow confirmed during a test drive that the faults I had been complaining about did actually exist. They confirmed hearing crackling noises and issues with the speakers. The speakers were replaced, but the issue still continues to this day. What has made this even worse is the customer service experience. I have sent multiple emails and complaints and often received no response. I’ve spent time, fuel, and effort travelling between branches while the issue remains unresolved. Most recently, the branch manager at Arnold Clark Linwood called (Martin Kodur) invited me in to listen to the issue personally. Despite me emailing ahead to say I was on my way, I was left waiting outside for around 20 minutes without apology. During the demonstration, instead of acknowledging the confirmed faults, he commented that my music volume was “too loud” — despite the volume being less than halfway and Mercedes technicians already confirming there was a problem. JSYK - THIS CONVERSATION IS ALL RECORDED ON MY DASHCAM AND I AM HAPPY TO SEND IT YOUR WAY. I found the interaction dismissive, unprofessional, and lacking empathy. At no point was there any apology for the inconvenience, the repeated visits, or the unresolved issues with a vehicle that has had faults since purchase. Very disappointing experience overall.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
