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Mercedes-Benz of Lakeside
Lakeside Estate, Heron Way, West Thurrock, RM20 3WJ
west thurrock
4.2 (30,551 reviews)
Mercedes-Benz of Lakeside
Lakeside Estate, Heron Way, West Thurrock, RM20 3WJ
Recently had my service and MOT carried out, they also replaced spark plugs, break fluid etc. Now when I put my foot down on the accelerator, warning drive system fault and engine warning lights come on. Advised by AA to return to Audi to check this out as it could be an issue with spark plugs. Went in today to see if they could just have a quick look to check if it was something simple, loose plug/connection, they said they couldn’t look at it for nearly 2 weeks! I said I’d be able to come in early next day or next week just so they could determine the fault, but it was a no. I remember when this branch use to go above and beyond for customers which is why I keep going back, may look into other Audi branches in future.
I would like to give a shout out to Stratstone Mayfair and especially to Peter Singh, who is always so helpful, so professional and so knowledgeable on the Brand. He really is an asset to the company and for me as a customer, is exactly what I expect in terms of people service from a Luxury Brand.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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