(View 15,407 vehicles in group)
Mercedes-Benz of Lakeside
Lakeside Estate, Heron Way, West Thurrock, RM20 3WJ
Mercedes-Benz of Lakeside
Lakeside Estate, Heron Way, West Thurrock, RM20 3WJ
(View 15,407 vehicles in group)
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We had purchased two Audis last year. The first and our first ever Audi was a 2024 A1. Paid in full for it. Received a call stating it was here and ready for collection. Took the train in to Liverpool. Arrived and was asked to wait in the waiting area. After a while it was clear something was wrong. Eventually we were told it had it not actually arrived. Few days later we were assured it was in. Off we went and yes it was waiting. One problem only one key arrived and the wrong registration document. They managed to tax it so we could take it but having missed the end of month it meant we lost a month so we could take it away. Later we had to apply for a new registration document. We got home and the washer alarm was on. Tank empty. Filled it and it was empty next day. Took it back twice to get it sorted. First attempt filled the inside of the headlights with soapy washer fluid. We were told it was condensation. So must have been the carpark floor which received a good screen wash. Next the display would lose all presets over night. Kept trying but found it was a software issue. I got fed up of waiting for a reply to my emails Audi. It took two weeks to them to respond. Then I was told six weeks wait if i needed a loan car or I could wait there all day for earlier booking with no car in mid July. Six weeks for a known software fix. Staff comment. “You can still drive it” Thats not the point. The car does not do what it was designed to do. Booked it in to a different dealer, better response so also took up the two year service deal on both vehicles. Much better caring customer service.
Had a complete electrical / mechanical shutdown on my 2025MY RangeRover Autobiography on the motorway. When vehicle was dropped off at Stratstone they were unable to diagnose the issue, and despite being asked, did not issue a TA (referral to LandRover Engineering) as, after researching it, transpires is a recurring fault and presents a major safety concern. Better diagnostic capabilities and a willingness to escalate concerns to the OEM when serious, would be a significant improvement.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
