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Mercedes-Benz & Smart of Aberdeen
31 Craigshaw Drive, West Tullos Industrial Estate, Aberdeen, AB12 3BE
aberdeen
4.7 (182,707 reviews)
Mercedes-Benz & Smart of Aberdeen
31 Craigshaw Drive, West Tullos Industrial Estate, Aberdeen, AB12 3BE
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Sadly it was an frrustraing experience. Arnold Clark don’t seem to communicate well with customers requests or each other. I was back n forth on tel appt arrangements with staff with several sales men who didn’t know I was coming when I arrived. Being promised my new car would be ready for pick up on several occasions never happened until the5th visit. ! On one occasion I went in on a Sunday only to be told again it wasn’t ready or able to be cleaned til Monday but they would drive it to my house because I was a cash customer.. when the car didn’t turn up The staff argued with me saying that wasn’t part of their policy . I ended up not having a car until the Thursday i was stranded and was furious. The service wasn’t great . One of the lads however who helped us was good but he had no idea what was going on. Seriously crazy stoker service so! If I can give feedback please note 1. Don’t promise customers home delivery them change your mind causing the customer of making up the conversation. Take some responsibility ! I was stranded without a car for 4 days! 2. When an appt is arranged please write it down in the diary so customers are expected by staff when they arrive! 3. Stop harassing buyers with constant texts and calls asking when the payment is going to be made when the branch that has the car isn’t even ready for the sale! 4. Please keep communications open with your staff so customers are not left high n dry! No one seemed to know what the other was doing. On a positive ! When I eventually got the car. It was immaculately cleaned. The plates were made for me and the sales guy made the transactions easy. Communication is the main issue with Arnold Clark. It could have been a more pleasurable experience for me. I’m just glad I love the car.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
