|
Beta
102
Manchester Audi
Chester Road, Old Trafford, Manchester, M16 9UA
manchester
4.2 (30,079 reviews)
Manchester Audi
Chester Road, Old Trafford, Manchester, M16 9UA
KN70 NXY I purchased the vehicle on 24 October,and from the beginning I experienced multiple issues, including rumbling, juddering and humming noises when turning, as well as clunking and occasional thud sensations from the gearbox system, especially when shifting between low gears and when returning to D1,binding/jumping in reverse gear, clunking through gears and stationary direction shifts produced loud clunks,There was also a gearbox oil leak from the sump plug(gearbox oil was serviced 2 days before i took the car,service was done 7500 miles later then audi reccomends and it was advertised as audi approved)and intermittent gear selector faults appearing on the dashboard when selecting P. These concerns were reported early, and both Stratstone Customer Services and Audi UK were notified. After my second visit, I was quoted to fix some of the issues, which I refused as the vehicle had been supplied in that condition. I was then advised that this would be resolved internally and that I would be contacted the following day. This did not happen, and after several days without contact, I had to escalate the matter through Stratstone and Audi UK. Even after multiple emails, there was still a delay before Milton Keynes Audi eventually made contact to arrange further work. The vehicle was then booked in for several days. During this visit, adaptations were carried out, the AWD system oil was flushed, and the gearbox sump plug leak was addressed for a second time. Over the 5.5 months, the vehicle was returned multiple times — five visits in total — for inspection and repair. During this time, further work was carried out, including additional adaptations and eventually a major gearbox repair with full dual clutch and associated component replacement and another awd oil flush as the judder and rummlbe returned just after 1500miles, Despite this significant work, the original fault remained completely unresolved, and the vehicle continued to behave in the same way. I returned the car again, and while the issue was acknowledged, I was advised that further investigation would depend on comparing the vehicle with another similar car, with no clear resolution path or timeline provided. At this stage, after multiple visits, extensive time invested, and no improvement, the situation became unreasonable. Following the major repair, I obtained an independent gearbox and drivetrain specialist report prior to my final visit to Milton Keynes Audi, which included video evidence and highlighted multiple concerns that should have been identified during the dealership’s own diagnostic process. Communication throughout was inconsistent, unclear, and difficult to follow, often requiring repeated follow-ups and leaving me without clear answers. This added unnecessary stress to what was already a prolonged and frustrating experience. It is important to note that I made a conscious effort to allow multiple repair attempts rather than rejecting the vehicle early, in good faith, hoping the issue would be resolved. However, after such extensive work and no improvement, confidence in both the vehicle and the process was lost. The vehicle was ultimately rejected through my finance provider due to the unresolved faults,who reviewed the evidence and handled the matter professionally. While some staff were polite and did acknowledge the issue, the overall experience — particularly the lack of effective diagnosis, failure to resolve a serious fault, and poor communication — fell well below expectations for a premium brand.
If you’re looking for someone who genuinely delivers top‑tier service, Patrick is the guy. He doesn’t just help you find a car, he makes the whole experience feel effortless, enjoyable, and completely tailored to you. His knowledge, energy, and attention to detail are on another level. Patrick goes above and beyond without even making a fuss about it. You can tell he genuinely cares about getting you the right car and making sure you leave happy. Audi Shrewsbury seriously hit the jackpot having him on their team.
Very disappointing VIP experience I was invited to a VIP event at Audi Wolverhampton, but the experience was extremely disappointing. After arriving, we were left waiting for around half an hour with no one attending to us or even acknowledging us properly. To make things worse, the person we originally arranged the meeting with said it was with someone else, and then that person said it was with someone else. We were basically passed around with no clear communication, and it felt like we were being completely ignored. For a place hosting a so-called VIP event, the service was poor and unprofessional. Overall, it was not a pleasant experience at all and definitely not what we expected from Audi.
The after sales care at this dealership is appalling. I purchased an electric JCW but started to experience charging issues soon after purchase which they dismissed. I ended up taking the car to another mini dealership and they identified that the car had a leaking tail fin. This was repaired but the problems persisted eventually resulting in the vehicle being recovered as it was unable to charge. I have owned the vehicle for 9 months but it has been subject to repair for the last four months. I tried to reject the vehicle in line with my consumer rights and the dealership failed to respond to my request. I raised complaints with mini uk, mini finance all of which passed me back to this dealership which to-date remain un-responsive.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
Are these results helpful?
Help us improve
