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(14,070 vehicles in group)
I purchased my M340d last year from Statstone BMW Leeds Yesterday I took it in to BMW Leeds for an oil change and they carried out a health check at the same time. I was then quoted nearly £100O because they reported that the car was fitted with two non run flats to the rear, when in fact it should have four run flats. But guess who sold the car with these incorrect tyres? Yep. Statstone BMW, Leeds. There isn't a spare wheel and the vehicle was not supplied with a tyre mobility kit indicating that the vehicle was fitted with run flats so if I get a puncture I am stranded However, the car was sold to me with 2 non run flats to the rear by BMW Leeds with no mention of that on collection and I distinctly recall being told it had run flats as standard. I question why they would sell a car knowing that if I get a puncture that I would be stranded and probably even continue to drive in the belief that I had four run flats. Their reply… As such, we can confirm that we will not be offering to replace the tyres. We are satisfied that the vehicle was supplied in a condition that was fit for purpose. We can confirm that this reflects our full and final position on the matter.
AVOID AVOID AVOID!!! AVOID AVOID AVOID!!!! RAISED A COMPLAINT TO THE EMAIL PROVIDED VIA TRUSTPILOT REPLY, THE BRANCH, THE MANAGER AND STILL NO RESPONSE!!! On 24th February I paid a £200 deposit to reserve a BMW 2 Series Gran Coupe and had organised collection of the vehicle including travel from Glasgow. The staff, especially Jack, and the manager, Jamie, constantly lied and delayed collection, firstly claiming the car was in the workshop for paintwork then after a week of chasing advised the car had an engine issue and was being sent back. They constantly provided misleading updates and consistently blatantly lied. My emails and phone calls were regularly ignored and promised callbacks were not actioned, and I still haven’t received my deposit back. Stratstone BMW Leeds have confirmed the car was collected on 28th February and sold to another customer, directly contradicting everything the Chesterfield team told me. On 2nd March manager Jamie assured me the car was in his car park and being sent back due to the engine fault - one of many lies told by BMW Chesterfield. The communication was dishonest, unprofessional, and caused significant inconvenience. I was explicitly told that my deposit guaranteed no other customer could buy or test drive the car, which clearly did not happen
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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