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John Grose Ipswich Ford
Ransomes Europark, Ipswich, IP3 9BE
ipswich
4.9 (2,860 reviews)
John Grose Ipswich Ford
Ransomes Europark, Ipswich, IP3 9BE
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We have been customers of John Grose for 40 plus years buying cars for ourselves and our daughters. We have always had the very best of care and consideration from every member of the staff without once having any problems. Having just this week taken possession of our new vehicle, we couldn’t be happier. The young lady was more than helpful in every aspect of the transaction.
Car got recalled, left there and they offered a complimentary wash, left the car all day and they made us wait an extra hour, with two young kids and didn’t do the complimentary wash. Offered for us to go back for the wash and what a regret. Never told us it would be just an outside clean, asked for the car for the whole day and after we collected the car, it was worse than before. We had to clean the rear view mirror in order to be able to see, there was marks everywhere. To try to make amends they offered a “full valet” which only includes vacuum the inside. Now we lost a whole day, have been let down twice and they don’t even know what a full valet entails. Very unhappy
I recently bought a Puma Gen-E from John Grose in Woodbridge. The second car I have had from them and both times superb service. I was looking at a new one but Jack Faulds asked if I migh like to try one of their recent demonstrators. An inspired choice. A higher standard of fit,less cost a real no brainer for me as it is my first pure electric vehicle. He took great care to make sure I understood everything and phoned a week later to check all was well. Very highly recommended.
The staff were very helpful and we were able to test drive several cars before choosing the EV5. We initially had no intention of buying a full electric vehicle but are so pleased we did. Matt, the salesman, was very professional and was able to provide the answers to all of our questions and we were made to feel important throughout the process.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
