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John Grose Ipswich Ford
Ransomes Europark, Ipswich, IP3 9BE
ipswich
John Grose Ipswich Ford
Ransomes Europark, Ipswich, IP3 9BE
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What didn't make my experience great? I walked into ford to possibly select my next motability vehicle and always liked fords so thought now's my chance🤷🏼♂️.......after a few mins of just looking briefly at a couple of carsa young lady approached me and asked if I was ok and that of I needed anything at all to give her a shout,now that's huge for me coz I hate pushy sales people they make me wanna leave,so a minute later I sole to this young lady if I could have some help and she introduced herself as Erin (Ford give this girl a pay rise) and asked my needs and what I was looking for,nothing was too big or small for her,she then took me from start to Finnish through the whole process right up to car collection,no hassle,even when she was training someone up so had them sitting in with us she was attentive towards me and making sure that she wasn't talking more to the trainy but managed to keep the both of us engaged and relevant at the same time so training while selling and doing it exceptionally well, honestly I couldn't thank Erin enough,she made the whole experience,so thank you For bit most of all thank you Erin for making what could be a complex and confusing thing into pure simplicity itself ,huge thumbs up to ford , Erin and the resto of the staff I highly recommend these
My family and I have used John Grose for years. Their staff are exceptional and the customer service is superb. Nothing is too much trouble for them. I must give a special mention for Charles Goodwin. We always see him as he is so helpful. I picked up my new car yesterday and I am coming back to see Charles so he can go into some more detail about the controls and touchscreen as it’s hard to take in all the information when you pick up the car. I highly recommend this company
I can honestly say that the whole experience of buying my new kia car from John Grose was amazing due to Alex ( with the beard ) who was extremely friendly, knowledgeable, hospitable, and funny. He put me at ease when I went for my test drive in my potential new car (so many new gadgets to get my head around) but Alex was calm and made me laugh and I soon calmed down and enjoyed the whole driving experience. He always had a cup of coffee at hand whenever we had to talk about anything. And would know the answer if I had any questions and he was just a generally nice guy. Well done Alex! May I add that all the team were friendly whenever I was in the showroom or had to make a call. Brilliant service at all times.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
