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Hilton Garage Ltd
The Mease, Derby, DE65 5FJ
derby
4.4 (9,898 reviews)
Joined 2008
Hilton Garage Ltd
The Mease, Derby, DE65 5FJ
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Hilton Garage has provided a response, but some important details were either missing or presented inaccurately. For example, it was stated that £50 was given to cover both the taxi and accommodation costs, whereas I paid £52 for the taxi alone. At this stage, I do not believe further explanation is necessary for someone who still does not fully acknowledge the mistakes made. I was not satisfied with the treatment I received, and I outlined the issues and shortcomings as I experienced them. Professionalism means recognising errors and learning from them. This was my first time purchasing a car from your dealership, and unfortunately it resulted in a disappointing experience. My hope is that this feedback helps improve your approach so that future customers do not face similar difficulties.
From start to finish, the process was smooth. The people I spoke to, especially Jason, were friendly and helpful. Delivered to my house (Bournemouth!) within 2 days! I'm very happy with the condition of the vehicle, the paperwork/history and the speed of purchase time to delivery journey. Fantastic service, would recommend to anyone!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
