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Hilton Garage Ltd
The Mease, Derby, DE65 5FJ
derby
4.4 (9,676 reviews)
Hilton Garage Ltd
The Mease, Derby, DE65 5FJ
I had a great experience buying my Toyota Yaris from Hilton Garage, thanks to Tom Robotham. He was friendly, professional, and genuinely helpful throughout the whole process. There was no pressure at any stage — just honest advice and excellent customer service. Tom made everything straightforward and stress-free, kept me informed, and made sure I was happy with the car before driving away. I’d definitely recommend both Tom and Hilton Garage to anyone looking for a smooth and reliable car-buying experience.
Went to Hilton garage on 04/05, having looked at a few cars online we went to view and eventually reserve a car. We were helped by Tom Robotham, he was very accommodating and very helpful, thoroughly explaining the steps and stages, from reserving to picking me the car up 5 days later. We had a hiccup with the finance but Tom managed to sort everything out and within 30 mins we were able to drive away. Could not fault the way we were dealt with, no hard selling, no sales pushing, and clear communication. Would 100% use again.
Totally useless if you any problems with your purchase. Purchased a car over a month ago, had a problem next day,reported to hilton, they collected the car a couple of days after,so far ,so good. From this point it went downhill rather fast. The car was returned with an independent inspection from a local garage reporting the fly wheel had failed. No feedback from them after a week, so wife chased , told the car 2016 fiat was with a clutch specialist, another week goes by, wifes chases again , car need spealist clutch make as parts no longer available. 3 weeks in , wife calls again spoke to after service , they didnt realise they had car or where it was. 4th week in had to go to hilton garage as no communication from them still, they where surprised to hear our complaints and even more shocked no one had offered a courtesy car. Now on week 6 ,still no car no courtesy car ,they still have the logbook and our money. So buyers be aware.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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