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Hammond Cars Norwich
William Frost Way, New Costessey, NR5 0JS
new costessey
4.4 (5,131 reviews)
Hammond Cars Norwich
William Frost Way, New Costessey, NR5 0JS
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I had a very positive experience purchasing my car of Hammond's in Ipswich. Staff are helpful and friendly. Stan helped me to choose my car. I was a bit nervous during the paper work, it was my first car purchase, but Stan made the whole experience very easy. We bought 2 cars of them in a week. After sales team were very helpful too, Lloyd helped us to arrange for an after care. I would definitely recommend visiting Hammond's if you're looking into buying a car, they have a big range, plenty of paper works, things are done professionally.
I had a very good experience with this dealership, especially thanks to the manager (Philp). From the start, I was treated with great attention and professionalism, and the manager made sure I felt comfortable and well informed throughout the process. Although I initially had to visit multiple times because the car was not ready for a test drive, the situation was handled politely and professionally. Once everything was arranged, the experience was very positive. The staff were extremely helpful, friendly, and knowledgeable, answering all my questions without any pressure. Unfortunately, I could not proceed with the purchase due to the interest rate and the available color options. However, I truly appreciated the excellent customer service and would happily recommend this dealership to others.
Excellent experience all-round. The car was exactly as described, had been cleaned and was at a good price. Staff were kind and welcoming; Ethan was very helpful on my first visit to see and test-drive the car, and George made the rest of the buying process straightforward and relaxed.
Overall very helpful and informative. Would have given a higher score had the electric vehicle we purchased been charged up more. We were told that it wasn't due to the number of e cars they had but as they knew for two days that we would be picking up the car on the Saturday it would have been nice to have had a bigger charge - especially as we are new to e vehicle ownership and need to get familiar with charging arrangements.
After having an awful experience with Cinch we visited Hammonds Norwich to look at buying a new car. We cannot praise the experience highly enough. Walking around the forecourt you can view all the available cars with a QR code for more details and a key number. Upon entering the cabin/showroom we were attended to by Will who was extremely helpful in arranging test drive of a couple of vehicles. We were told that most cars are “ready to go” which was exactly what we needed. We were in the showroom in total for 4 hours but this was a positive than a con. It meant we ensured the car was right for us, we were given time to go back and make sure it was right for us, have private discussions about the vehicle and finance etc. Both Will and Jamie were super helpful, patient and helped reassure us after our awful experience with Cinch. We have ended up with a car we love and would recommend Hammonds to anyone that would ask!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
