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Hammond Cars Great Yarmouth
Ormond Road, Great Yarmouth, NR30 1QB
great yarmouth
4.4 (5,131 reviews)
Hammond Cars Great Yarmouth
Ormond Road, Great Yarmouth, NR30 1QB
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This was the second time we used Hammond Cars to buy a car and it was yet again another flawless experience from start to finish. Kurtis was an exceptional salesperson, zero pressure or pushiness, let us test drive the car we were looking on our first visit and ensured everything was ready when we arrived to finalise the purchase of the car. A great company to buy a car from!
I have had a great experience against this is the second time I have used Hammond cars in Norwich, today I had George! Which he was really helpful, very friendly didn’t push sells and made the experience of buying a car super easy! I would definitely recommend Hammonds Norwich to anyone looking for a car great range and good quality cars! Thank you again
I purchased a car in November and since have replaced 3 shock absorbers, a suspension arm, 3 tires, back windscreen wiper and a cv joint. The left hand cv joint is now going and I have had a on going fault with the stop start which I was told was fixed. I have emailed a complaint and I have now sent a letter and had no correspondence in return, I have also left a voicemail as no branch is available on the phone. I feel I was sold a faulty car and now you are reluctant to resolve the issue. It is something I will be taking to small claims court if not dealt with soon.
The initial contact by telephone was a little shaky but the service once in Norwich the following day was without fault. Car seems okay during the 40 miles drive to Suffolk although one of the two keys supplied doesn't work (batter checked) so either faulty or possibly for the wrong vehicle.
I sold my focus via Carwow and on auction day I was informed that my car had been 'sold' to Hammond cars £500 above the reserve price. Hammond then contacted me to say they wanted to arrange an AA inspection which took a week to organise. The inspector turned up over 4 hours late! The Carwow collection service was arranged via driive me four days later. The driver had to get a train then a bus so turned up late. He then couldn't log into the driive me app but insisted he had to do this to upload more photos and documents. Carwow, Hammond and driive me were no help and completely inflexible regarding alternative options to the app but finally pictures were accepted via WhatsApp. The driver was here for almost 3 hours then I got a call from Hammond trying to knock £150 off the agreed price because the rear pads were worn! I told the dealer that I had declared this and it was noted on the MOT. He said he hadn't looked at this! I finally received the agreed amount. Up to the point of the auction, I would give Carwow 5 stars. For all the problems and delay after that until collection and payment I would give Hammond 1 star.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
