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Gates of St Albans
105 Ashley Road, St Albans, AL1 5DE
st albans
4 (2,749 reviews)
33
Joined 2016
Gates of St Albans
105 Ashley Road, St Albans, AL1 5DE
Would you pay a deposit to “Test Drive” a car, and buy it by not test driving it? ? Would you buy a car (albeit a demo) that is filthy inside & out, human hair on dash, greasy finger prints on leather dash, black dirty hand prints on the hand visa and inner roof… thinking it looks attractive?? Oh yes well it’s the expectation here…especially if you are dealing with David here. We were asked to pay a refundable deposit to ensure they didn’t sell car overnight when we enquired Saturday afternoon… we drive 90 mins next day to go see and “drive it” and whilst commuting we get called twice whilst driving there by the hi . The demo car was filthy inside and out… The sales guy walks out with a yellow duster and tries to rub bird poo off the bonnet but failed the task….them we were asked are you ready to take it for a spin around the block to be told to get in…whilst the sales person drives it! We Wanted to get answers to our questions….only to be told ”we can discuss next week when you come and pick it up??” Seriously does no one in the motor trade have any morals these days… excuses like well you only reserved a test drive yesterday afternoon… when you opened at 10am and had over 2 hours to clean it….is not good enough. We got our refund and left…the salesman was rather shirty with us…but still had the audacity to leave a voicemail two days later still trying to sell the vehicle to us! What he successfully did was demonstrated why you don’t buy a demo car or any second hand car from them… so we purchased a brand new version of the car…with a dealership with better customer service!
Do not use this dealership as they are a bunch of racist cowboys. The second I walked into the dealership, I overheard racist snide comments from white sales staff towards me. I dropped off my car to have keys and locks changed as this was the only Ford dealership that could provide this service. After travelling 40 minutes, I was told they had booked the wrong part to replace, despite being told otherwise. So, I had to return a week later while they ordered the correct part. I dropped off the car the second time and again got lots of racist snide comments from an ugly, wrinkled, dark-haired white sales staff member towards me. I left my car for the locks and keys to be changed due to being fixed in the same day. I got a call from the dealership at 5:30pm stating that while they were fixing the car lock, they broke the steering column and were attempting to ask me to pay more money to replace the part they broke. I said I would not because the part was not broken before they received the car. Lucky that I had a warranty on the car, or they would have asked me to pay more money for the damage they caused my car. I went to collect my new keys and car today. Again, I was greeted by racist snide comments from the brunette woman again, a short young sales guy, and a blonde short woman with thick glasses while I waited to pay for the new keys. I had to ask the Asian service girl twice where they had parked my car twice and went to collect my car. I saw my car parked tightly between two grey vans and noticed the key fob had not been set up as the car did not lock and unlock and had to drive the car to the dealership entrance and request for the fob to be set up, and the sales staff were laughing as if they were aware, so the assistant manager came out to set up the key that should have been set up before handing me the keys. It was then I noticed two grey scratches on either side of my car and told the assistant manager with me these scratches were not there before I gave the car to them. He shrugged his shoulders and claimed they didn’t cause the damage. I asked to speak to the manager and was told he was not there. I took photos and he took photos as the damage was caused. As we walked in the dealership, the sales staff were laughing and making jokes about scratches as if they were aware of the new damage. I took the call and said I would be back to speak to the manager. Level customer service and racist comments by sales staff were appalling and the worst I have ever experienced. They were unacceptable, and I normally confront racists, but I had to say claim despite the racist provocation. The ironic thing is I am actually looking to buy a new car, but I don’t want to give any of these racist sales to get any money from me. I have taken photos of the racist staff and shop front and will post duplicate reviews on Google, Trustpilot, Facebook Judgeservice, Feefo, and Twitter and Instagram to encourage a boycott of this racist Gates dealership in Waltham Cross.
I picked up my new car today. Macy has given me fantastic service this week. She is knowledgeable, professional and I didn’t feel under pressure from her. The whole process only took a week, from thinking about what I wanted and could afford to picking up my new car. Macy responded quickly to any questions I had. I can’t recommend her enough. Well done, one very happy customer.
I have been left with no car bearing In mind I am still paying for the car that they are not able to work on because of a fault on there side I am struggling to get to places like work and I don’t live in an area with frequent public transport hence why I got a car from there in the first place. My car is a 2023 plate car with only 2000 miles when I got it I haven’t even had this car for 3 months and due to them selling me a faulty car it has been taken away from me 2 times already and on both occasions I haven’t be given a temporary car or any support leaving me stranded. My job is on the line as I need a car for my role and they don’t care because this is being covered with the one year safety net that they provide the first year when you get a car with them and they have no sense of urgency when dealing with your needs since they are not making money or a profit from it, probably why my car wasn’t fixed properly the first time it went there to be checked because while I was driving my car just shut down to the point i couldn’t even lock my car ( also for extra information my car is not an electric car) They want me to go 3 months without having a car even while I am still paying for it, beating mind i haven’t even driven the car for 3 months. This is not fair and highly regret ever getting a car from here. Even though though the cars are stated as ‘ Gates approved’ you are still at risk of buying a deathtrap like I unfortunately have.
Absolutely horrific I got a disability car for my nine yr old son we picked up the Jaecoo 10 am 1/3/2026 on driving out warning lights flashed and beep say gear lever problem pull over into safe place and call for service, bit suspicious as a brand new vehicle already had 31 miles on clock went back next day sat in showroom three hours was almost ignored still no help or no contact. called Today the 3 day asked for manager of the main ford dealership to contact me again no contact this is meant to be a vehicle for a disabled child with medical issues as I have signed for car no one interested be warned I actually had to pay £700 cash upfront also
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.