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Gates of Harlow
Gates Corner, Edinburgh Way, Harlow, CM20 2EG
harlow
3.8 (2,768 reviews)
Joined 2007
Gates of Harlow
Gates Corner, Edinburgh Way, Harlow, CM20 2EG
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Booked in for a basic service and left feeling completely taken advantage of. Paid around £300 for what should have been straightforward, then hit with a “recommendation list” of 13 extra items all labelled as urgent. When I got it home and went through it properly with my husband (who knows cars), none of it checked out as urgent at all. It felt like a pressure list designed to push unnecessary work rather than anything genuinely needed. At the desk it was constant upselling – wipers, tyres, brake discs, washer jets, the lot. I went from a basic service to being told I “needed” nearly £1,900 + VAT of additional work. It honestly felt like a sales operation more than a service centre. I won’t be returning, and I’d strongly advise anyone who does go to double-check every “recommendation” independently and keep everything documented before agreeing to anything.
I dealt with Chelsea from Gates/Geely and the service was excellent. She was professional, attentive, and always prompt in returning my calls and emails. She went above and beyond to make sure I got the car I wanted at the best possible price. I would highly recommend Gates/Geely.
I was in the process of purchasing a vehicle waiting on a video and p/x price when suddenly Amy Bucknell of Gates in Harlow stopped replying to me. The car was taken off Autotrader so I called asking for her and was told she was at lunch (obviously avoiding me) and was then informed it had been sold. So do not deal with these people if you expect to be kept up to date. She did not have the decency to let me know it had been sold, just moved on and ignored me.I do not deal with amateurs.
I've never had a new car before so was a bit anxious in what I needed to do or say, having Lewis guide me was like the whole thing was on autopilot, it was surprisingly easy and every step of the process was explained to me but also having had the bulk of everything done before I arrived each time made it quick, easy and straight to the point. I was quietly observing Lewis on a call to a future customer I could only guess, and he was explaining that he couldnt do a last minute booking due to already being booked out, but also because he likes to give each potential client his full attention and for them not to feel rushed, which I thought was a nice touch and could agree on having that treatment. Once everything was finalised and we was handed the keys, poppy took enough time to explain and show us how how to navigate the car which was a great help as I was transitioning from a manual to an automatic which I had never driven before. I know this may come across a bit cheesy but I would be lying if i said it was any other way. So in all, when I left, I felt comfortable and safe knowing I was show everything I could have been before leaving. They even gave me a free air freshener! But I put that down to me being lovely! So you need to be lovely too if you want one! In all seriousness, top team!
Avoid Ford Chigwell if you actually care about your wallet or your car. Booked a service online at one price, turned up and the “manager” immediately said it would cost more. No proper explanation, just classic bait pricing. Then came the upsell circus. A long list of “urgent” extras, most of them completely unnecessary. They clearly care more about hitting quotas and bonuses than doing honest work. They will push to replace parts that do not need replacing, including perfectly good tyres. Left with serious doubts they even did the basic service properly. Zero trust, zero transparency. Feels like the whole place is built to squeeze money out of you, not to look after your car. Go somewhere else. PS Anyone thinking of buying a diesel from Ford Iurge you to just google the Ford DPF Scandal
We bought an Omoda E5 Noble Trim from Omoda Gates of St. Albans. The car was picked up towards the end of October 2025. The car was being driven in normal conditions, and it suddenly and without warning lost power. The was it lost power creates an immediate safety hazard as it refused to roll to safety of the roadside. It just stopped in the middle of the road. I was stranded at the roadside for 8 hours. The car has been at the dealership since 28 March 2026. To date I have not been given a courtesy car. They book rolling hire cars from various rental companies, and I have had to return and pick up cars, causing inconvenience and added expense. They dont seem to fully understand the cars they are supposed to work with. Stay away and go to established brands. Cars can develop faults, but the way I have been treated after the issue is not acceptable.
Exceptional service . Lewis and poppy and the branch director all played a part in ensuring exceptional customer experience . Purchase and after care was first class. Dealership as a whole was on point, nothing an issue and I will now be a loyal customer for future new car purchases.
As an ex car sales manager, motability accredited for 15 yrs..now unfortunately disabled. Called wanting an update on my Omoda order, im appalled at the lack of customer service that doesnt even answer the phones. I’ve tried service line also which still doesn’t get picked up. Emailed … yep you guessed it, no reply in over 2 weeks. No letters in the mail either. Short of driving over again to find out, Ive no other option. If I have to do this? I’ll be requesting an appointment with your Dealership manager. Motability have been made aware of this dealership not following their policy & guidelines. TCF should be mandatory to all employees. NEVER had this problem with Steven Eagell Toyota on my current car. The motor trade talks… & what im hearing does not fill me with faith. Terrible reputation already
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
