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FOW Winsford
Weaver Valley Road, Winsford, CW7 3AL
winsford
4.3 (11,705 reviews)
FOW Winsford
Weaver Valley Road, Winsford, CW7 3AL
We recently purchased a car from Fords of Winsford (at the Winsford location) and our salesperson Ella was incredible. We had driven from Bradford and she was very helpful with all the details, explaining everything, and the test drive. Car was as advertised other than a some mould on a seat which the team removed (suspect this was due to being left damp after the initial valet). The location is easy to find and has well appointed facilities and easy access. Would happily buy a car from them (and particularly Ella) again, although hopefully we won't have to for a while!
Damian was really helpfull and listened to my concerns,he didn't make me feel like he was rushing me to make a decision,the test drive was really relaxed and he answered any questions about the vehicle.I had recently lost a very dear friend and still feeling berieved, he handled the sale with compassion and support
Car I bought was advertised at 17 799 but when it came to buying it it had gone up to 17899 a difference of 100 pounds ,I have heard of cars going down in price not up secondly the kia warranty states the car must be serviced at regular intervals to comply with there warranty there is no service stamps in the book,where does that leave me?
Didn’t have a great experience with FOW. The staff in general are lovely to speak to but they’re not very helpful and the service the company provide isn’t great at all. It was a very long way away so we asked for a video showing any marks or damage. We were told it was fine and just a few minor issues like a few scuffs on the wheels which will get refurbished and it would be ready on the Wednesday that week. We made plans to travel and took time off work we were calling the garage to no avail and finally got an answer the day of travelling to tell us it wasn’t ready. They then had the car for another week and it still wasn’t ready. The service we received on the phone wasn’t as it should have been, could never get through to anyone to find anything out. We had to again wait until travelling day to find out if the car was ready or not and had to take further time off work. We were again told on the phone that everything was fine with the car and it was ready. We travelled 4.5 hours to get there. Went to look at the car and it was NOT how it was described. There were scratches and marks on the body work, the side door was full of overspray, the tyres were NOT refurbished at all the alloys were scratched and damaged the tyres slashed around the outside, the side skirt had a lot of damage to them and chips missing out of it and lastly the license plate had cracked and separated which working with cars myself I know for sure that it should NOT have passed an MOT. We were told that this was passing standard for a second hand car. When the staff finally came out they did say they would rectify the overspray but that was all as it has been done to a sellable standard. We were supposed to wait 30 mins for this to be done, took more like an hour until we were seen again. The car mechanically is a great car and it has had things done to it before it was sold us but as for the outside of it, they definitely do NOT take care.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.