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FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
trafford park
4.3 (12,011 reviews)
FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
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Staff: Callum and Hannah were great but the system is disorganised. Was travelling to see the car by arrangement when I was called to say if was under recall and so could not go out. Took 4 weeks to get the recall task done. Why was the car not booked in the moment it arrived at your premises? Callum was great giving me weekly updates on progress (or lack of). Without these I might have given up. Was disappointed to collect the car with battery at 40%. First thing I had to do on collection was to find a charger and wait. Charging to 80% when a customer wants to collection cheap and seems only courteous.
Very friendly sales staff who were not pushy. Competitive prices on all vehicles and a fair trade in price was offered. I was put at ease on my test drive which I was nervous about due to not only driving an unfamiliar car but in an area unknown to me. Completion of sale was smooth and everything was explained throughout. Id certainly recommended FOW to anyone looking for a used car.
I had an excellent customer experience purchasing my car yesterday. Phebe was incredibly helpful, knowledgeable, and took the time to answer all of my questions clearly and thoroughly. She made the entire process smooth and stress free, including facilitating a same day exchange of vehicles, which I really appreciated. Everything was handled efficiently, and she made what could have been a complicated process feel very easy and straightforward. I’m very pleased with the service I received and would highly recommend buying from her in the future.
I visited FOW a few times until I found my dream car , the staff were very helpful and friendly and professional but not pushy at all . The experience was very quick and easy . Lukas and Liam were so helpful and we had a great chat , I felt like I had known them for years . Very very friendly and sooo helpful 👍
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
