FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
FOW Trafford
Barton Dock Road, Trafford Park, M41 7TB
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The staff are very friendly nothing was to much trouble as on we were both of the older generation so under standing the new technology was baffling,the staff were brilliant they explained each step of the way the different make of car what our needs were when finally we made our choice and picked it up all the dash board and controls expertly explained well done Fords your staff are 5 ⭐️ ⭐️⭐️⭐️⭐️
Staff members very professional in the way they handled the purchase of our new Zoe, explaining the various funding options and getting a preliminary acceptance from a finance provider. Valuation of our part exchange Zoe was reasonable from their valuation system, but also a manager did an actual inspection and increased the valuation. We actually decided against the finance option and self funded, changes quickly made and transaction completed. Thanks to staff for their assistance.
Just a little update to my previous review, I discovered a few little problems with my car which I had recently purchased from FOW after a health check at my local garage, nothing too much main thing a leaking shock absorber which I felt should of been dealt with as it was serviced before I picked it up. Approached the aftersales team, they requested a few more details and a quote from my local gagrage as I requested I would like the work to be carried out by them. Quote was duly accepted, work authorised all in a couple of days, payment was swift. Very happy with how I was treated and in the manner the problem was dealt with. Things don't always go quite as smoothly as you would like, so now knowing FOW have this in place would give me peace of mind in returning again to them. Big thank you to Aimee who dealt with my case.
From start to finish Geoff was amazing gave me his personal number to call him out of hours if needed even tried to get my car delivered for free, when picking up the car it was effortless no sales pitch no hard sales got to say I will be getting all my future cars me and my wife from FOW thanks again Geoff.
The team at Trafford made the whole experience, from arrival to eventual decision and collection, seamless and stress free. The exceptional service from the team in person and when communicating over the phone and via email detailing every stage that the purchase was at and the updates in the car throughout the journey, made the overall experience a joy.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
